Customer Service in Retail - Essay Example

Service in Retail In the retail sector, custom service is a service that is highly valued by s and employees alike. There are many simple principles to heed and to apply to customer service for a good experience for everyone. Customers are not always right, but that does not stop them from being customers, and they should still be dealt with the utmost care. It is also important to treat each other in the same way. An employee should listen patiently to understand the needs of a customer and to, in turn, ensure that it is understood what it is that the customer wants. The customers should be worked with to identify needed improvements to processes and services, and to work collaboratively to make the proper changes. It is all about communication and how it is delivered by the employee and received by the customer – if the employee has a frown upon their face, the customer will not see the experience as a good one. Employees should be kind, courteous, and unselfish. An employee should go out of the way to please the customer, providing them with a pleasant experience. It is the job of the employee to see to the needs of the customer. The customers should be provided with numerous and different choices in the service delivered. The customers should be responded to in a timely fashion; when help is available to someone, they do not expect to have to wait. Despite the attitude or mood of the customer, the employee must be happy and willing to help with a smile on their face. It makes cooperating with each other a bit easier, and it helps the situation turn into a good one. No matter how the customer acts, the employee needs to remain professional and considerate. It is important that the employee takes responsibility and ownership of their own mistakes, or mistakes of the company as a whole, and to be attentive in seeking out ways to make the proper corrections. When something goes wrong or astray in the retail sector, the company is often at fault, with the customer being put into the middle of it, confused as to the situation and merely wanting help in figuring it out. When a company or an employee is unorganized or not running as it could, the customer can be affected by it. As a professional business or organization, the employees should also be professional. They should have a professional attitude and dress in the same manner. Customers will not take an employee seriously who does not take their own job seriously. An employee should act and look like they professional that they are supposed to be. It builds trust between customers and employees when a customer knows that they will be taken seriously when they seek help from a representative. Any business is a serious business, and it should be treated in such a way. Customer service is very important to the organization or company, the employee, and the custom. Customer service provides prompt and orderly help, and keeps processes running smoothly and comfortably. Customer service can be seen as a chain reaction: if the customer is pleased with the service they received, the employee will also be happy, and this can help the life of the organization. It can bring more people, eager and waiting to experience the service that was recommended to them. Customer service is able to help the growth of an organization or company. It is part of an employee’s job to provide their customers with good, strong service, and with a good attitude. It sets the views on which the employee is viewed, and can also decide on the length of time that the employee might be working for the company. If a customer is content with the help they received from an employee, they may share their comments and compliments with a worker of high power and authority. It can work in the same way if the customer did not find their service to be good, and can therefore complain about it. Customer service, especially that which is delivered in a good-spirited nature, is exactly what the customer wants; it is what the customer expects from a professional company with professional and friendly employees. A satisfied customer is a great thing for any company or organization, and it is something that the company or organization can benefit from. Good customer service is the backbone to any fine establishment. Whether it is an individual or a team giving customer service, it remains to be customer service. Customer service is the service presented to a customer, personally or impersonally. As a team, employees are able to make their place of work presentable and with a safe, secure, and friendly atmosphere. A team is able to accomplish more, and think of many other ways to improve themselves and their environments, which, in the long run, will help improve the satisfaction of their customers. An individual is able to provide personal service for their customers, seeing to their needs and giving them a one-on-one experience. Teams and individuals can benefit from organizational support to enhance the levels of service given because they are able to be aware of what they are doing and what they are supposed to be doing. Organization is a key quality to any business, company, or organization that wishes to thrive and be on top of things. Without organization, things are sloppy and in a mess, and people are less sure about what they should be doing. Organizational support in the workplace among individuals and teams can lead to a more relaxed environment for the employees and the customers. Teams are able to do their part because they are able to depend on each other to get the tasks at hand done. Teamwork is an important part in the running of any business, company, or organization. Individuals can lend their unique touches, views, and thoughts on certain issues or procedures, thus helping more and increasing the levels of good, quality customer service. In retail, many situations can arise concerning customers and their needs, complaints, or just general help. Conflicts can occur if a customer is not handled in the way that they need, or in the way that they expect. There can be times when a situation gets out of hand, causing frustration on both the customer and the employee, as well as possible passers-by who happen to witness what is going on. Customer service should be prepared for any problem that might appear; they should know how to handle it, how to keep themselves calm and collected, and how to keep the customer calm, as well as possible others. Employees should think like the customers, putting themselves in the customers’ shoes. This can help in providing the proper care and attention that a specific customer needs. Customer service can be prepared to help in a range of different situations by being aware of the possible situations that can happen. Employees can also be ready to help one another if a situation gets out of hand for a single employee. Some situations tend to get out of hand, causing bitterness from the customer and the employee. Employees should be able to keep themselves calm in any situation, for the sake of others who might be in the general vicinity at the time. The situation can only worsen if people are not able to remain centered. Emergencies are another problem that can rear its ugly head. Especially in a store setting, anything can go wrong, from a missing child to a fire, or a natural disaster. Employees should be capable of responding immediately, whether as a group or as an individual. In a business or organization, the employees make up a team, and it is that team’s job to keep things under control and manageable. Customer service is not always attended to face-to-face. Many customers need tending to via telephones, e-mails, and faxes. Employees still need to be prepared on how to handle situations where they cannot see the person that they are helping. They be must be prompt about dealing with the customer and not make the customer wait. Employees need to be able to answer or deal with any problem that may come at them while on the phone, as to give a speedy, yet accurate, response. Customers, whether by phone, e-mail, or in person, do not, and should not, have to wait. Customers and the unity of a company or business is what make the company what it is. Customers and employees are dependent of one another and each other, and the dependency is linked with customer service. Good customer service helps a business to thrive, and that, in turn, helps everyone that is involved with the business, whether they are the customer or the employee. Employees must be willing to please the customer, which will help in making the business grow stronger. Read More