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An Investigation of Role and Importance of Trust in Establishing Online retail Relationship in Fashion Sector - Literature review Example

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The researcher in the paper formulated three primary research hypotheses: online experience has impacted toward trust in online websites, WOM has impacted toward trust in an online website, brand reputation has impacted toward trust in an online website…
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An Investigation of Role and Importance of Trust in Establishing Online retail Relationship in Fashion Sector

Download file to see previous pages... Trust is regarded as the chief strategic asset of a firm when it aims to bring about operational changes subjected to market uncertainness (Park and Srinivasan, 1999). It is perceived to be the central constituent in professional relationships.
The value and meaning of trust have changed over time, but its intrinsic outcomes remain beneficial. Organizational scholars provide great importance to the issues of trust. The issues are legitimated by the changes in economic exchange relations, organizations forms and social societal structure (Bijlsma and Koopman, 2003). Tom Tyler (1996) had stated that trust factor is imperative for organizational success. Trust existing within the workplaces of an organization helps to create voluntary-corporation among the workers. The performance and productivity level of an organization considerably depends on the extent of cooperation among the workers. Gradual changes in societies and organizations have enhanced the importance of the matters relating to trust (Parker, 2012). Trust is considered as a solution to specific risk-related problems arising between different individuals. Trust within organizations is mandatory for motivating professional associations and driving rapid business improvement. Experts are of the opinion that strategic cooperation and collaboration between different firms become easier with the presence of trust between them (Hahn and Kim, 2009). The attitudes of the employees within workplaces are also determined by the same. Employee satisfaction from jobs and their commitment towards work tasks are largely influenced by their trust towards the firm. Brand value of a company in the market is largely dependent on the stakeholder's trust towards the same. Researchers point out that satisfaction derived by the consumers from the consumption of goods or services of a company is directly proportional to their trust towards the same (Winch and Joyce, 2006). ...Download file to see next pagesRead More
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