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Dysfunction: Process is in the deepest trouble
Importance: Process has the greatest impact on the company's customer
Feasibility: Process is the most susceptible to successful redesign. Talent Seek organisation opts to entrust a review team with the task of improving their current recruitment process (Mikel, 2006). The process selection as identified by the team’s recommendations; will assist the organisation in prioritizing solutions to the pre-existing problems. For example, the review team’s assessment of the Information Technology (IT) department shows that its current IT solution, GovSource; has many undesired implications which lengthen the recruitment process (Stake, 2006). The team also identifies the inefficient modes of communication that cause delayed feedback from the interviewee’s referees and to the applicants.
The use of process selection will, therefore, help the organisation to prioritize between these problems allowing them to come up with a SMART plan to ensure their successful resolution. Meaning, the plan ought to be specific, measurable, attainable, realistic and time-bound. Process selection, therefore, proves to be advantageous to an organisation in the realizing of their set targets (Yin, 2009).
1.1.2 Process identification
Process identification entails the definition of the scope of business processes, for example, an analysis of the scope of Talent Seek’s recruitment process. . These meetings prove helpful because they help relay the clients’ requirements to Talent Seek’s personnel.
The preparation of application forms and advertising of the vacancy positions are an integral part of this phase. The scope of the second phase (actual recruitment and selection) covers the evaluation processes used to sort through the applicants. The applicants’ evaluations happen through a similar criterion during the evaluation phase. The scope of the second phase also covers the selection process, whereby, qualified candidates get selected to be offered Talent Seek’s clients’ requirements (Kane, 2008).
The scope of the final phase (appointment) covers the final consultations between Talent Seek’s personnel and their clients, where the introduction of the selected candidates occurs to the clients. It is in this stage that further negotiations between the recruits and their employers ensue, and, presentation of a formal employment offer happens. In conclusion, process identification plays a key role in shaping the perspective of organisations. This is because it outlines the scope of the processes within the organisation.
This allows personnel to understand their roles (Ashly, 2003).
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