Role Of A Leader In Managing Crisis. Toyota case study - Essay Example

Download file to see previous pages A leader’s primary role is to set the goals for the crisis management strategy which requires to be based on the organisation’s values. Leadership qualities are measured through the commitment involved in drafting crisis problem along with the firm’s top management. Further identifying the levels of problem related to crisis management will enable a leader to create a friendly and supportive environment in the organisation.
The next step for the leader lies in identifying the team to lead the crisis management. The purpose of the team will be to identify the crisis in the organisation. The main role of the leadership here will lie in empowering the team and making the team competent to analyse the crisis by different components such as process, location, pressure, market place and industry (Goel, 2009, p. 247).
The tertiary role of the leadership is to implement strategy leading to effective communication with both internal and external sources such as employees, stakeholders, partners, etc. Apart from this regular training to the employees regarding crisis management is another important aspect to measure the leadership attributes.
External forces
An organisation’s ability to identify external forces which can impact the internal environment of the organisation is an important mechanism related to crisis management. This requires the incorporation of scrutinising mechanism by the leadership to continuously analyse the external forces and convert them into values for the organisation and the members associated with it. ...
Example: A hospital’s ability to foresee the impact of technology advancement and the ability to adopt the latest technology in its various departments can be adjudged as the modification in its internal atmosphere to convene the fundamental change in the external force related to technology (Porter-O’Grady & Malloch, 2010, p. 230). Internal forces Like external forces, the internal forces too have an impact on the organisation and its ability to adapt itself in the changing environment. It is important for the leadership to maintain a balance between work and process to be able to change the work mechanism as demanded by both internal and external forces. This concept of liveliness is very important for the leadership to understand the current dynamics of work. Example: Distribution channel of pharmacy, supply chain management of materials are the representatives of internal work structures and needs to change with the changing environment. Akio Toyoda’s response in related to the Toyota crisis can be examined in a more illustrated manner in the following manner: Dysfunctional organisation culture The leaders of Toyota are the main culprits as they are the ones responsible for the crisis. Akio Toyoda took the control of the organisation when it was not in best of shape; expert advice was often neglected over safety measures which ultimately had an impact on organisation. Crisis cannot always be spun Akio Toyoda made the mistake of taking the situation lightly and not paying much heed to the consequences. Instead of responding that the organisation is replacing the faulty parts and will keep doing the same in the near future, Akio Toyoda should have ...Download file to see next pagesRead More