Phased type of implementation, which is involved in breaking the customer relationship management project into easily manageable segments ease the transition and as well encourage the employee acceptance since it minimizes any disruption and the quantity of change that the users must be able to absorb at some point in life (Kumar 87).
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I have mainly focused on the inductive reasoning approach in my research by accumulating sufficient data about the company and drawing suitable conclusion based on the analysis of these data (Beausaert, et.al.,
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