Components of the Communication Process Model - Essay Example

About Biz Com 1 Introduction: Before moving onto the Application of the Communication process Model onto the WivenHoe Hotel. It is essential to have the right Background of the process. The communication process is difficult at best. Although always communicating, human beings are rarely capable of making themselves perfectly understood. The failure of the process lies in the process itself. This document will present the components of the communication process, will discuss the dynamic of the process, and will suggest where the problems occur in the process. A. Components of the Communication Process Model At the same time as recommended by the Communication Process the model requires the following elements: 1. A sender 2. A message to be sent 3. A channel through which to send the message 4. A receiver 5. A response to the message sent back to the sender by the receiver. All the way through the communication process, inadvertent interferences come about, distorting or interrupting the process. These interferences are known as noises. Noises can be genuine noises, aural stimulus, similar to ringing telephones, public chatting, or avenue workers jack hammering. Noises are also distractions like a streaker running crossways on a stage through a commencement address. Noises are distortions as well: motionless over a phone, solar flares varying a television’s reception, or psychological illnesses modifying how people distinguish the world. Communication devoid of noises has nevertheless yet to occur. Consequently, recognizing the sources of noise and attempting to curtail its consequence is crucial to civilizing the competence of one’s communication. B. Dynamic of the Communication Process The communication process has an effervescent of its own. The procedure goes all the way through a number of phases. Here is a description of those phases. 1. The sender has an idea The purpose of this phase is to initiate the procedure at a point in time when a sender purposely decides to send a message to someone else. 2. The sender encodes the idea. Human beings are not an extrasensory class. They do not convey wholesome ideas from one’s mind to another. Human beings have erudite to convey symbols, representations of their thoughts. These symbols are diverse. All over the world, humans use a huge number of symbols to symbolize their ideas. A few symbols are linguistic (verbal or written) code urbanized into composite languages. Languages are numerous: the Morse system, the Braille speech, the American Sign Language, and all the oral and dead languages of the world. Additional symbols are also in use to commune: arithmetical formulas, paintings, pictographs, hieroglyphs, traffic signals, zip codes, cricket gestures signaling directions from managers to player’s .The dependability of the sender to decide a cipher that will superlatively transmit the message is palpable. When encoding one’s thought, one has to choose the code that will fit the message and that will consent to the recipient to comprehend. Consequently, the sender encodes the message. 3. The sender transmits the message In order for the sender to be able to send a message, a Medium through which the message will be sent needs to be chosen. Senders can hurl information vocally or nonverbally. Within nonverbal communication, communication is done through gestures. Within verbal communication, communication is done through speeches or through documents. In each and every one case, messages are sent through a assortment of media such a telephones, computers, papers, faxes, radios, videocassettes, DVDs, CDs, etc. a few channels are suited for some messages specifically than others. A five-page memo is a bad option for an invitation to lunch. The individuality of each medium to some extent dictates its aptitude to provide a known intention. This distinctiveness portrays the richness of a medium. Except he or she has a hearing problem or he or she is affected by noises distorting the reception of the message, the receiver receives the signal sent by the sender. 5. The receiver decodes the message: The receiver at all times decodes the message using his or her familiarity of the code used to encode the message. A receiver with a poor knowledge of the language used will likely decode the message poorly. A receiver trying to decode contradictory verbal and nonverbal messages will likely decode the intended message incorrectly. The receiver chooses the code he or she will use to decode the message. Choosing the wrong code is like using the wrong key: the message will not yield its secret if the wrong code is used. The receiver will decide a code based on his or her background and his or her environment. The receiver has the dependability of choosing the right code to decipher the message. More basically, the receiver also has the liability of listening to the sender. So, the receiver decodes the message. 6. The receiver sends feedback to the sender: by means of the same phases as the sender, the receiver send a message back to the sender providing information on his or her level of understanding of the message. . The application of their communication process Model to the Hotel case. The Wiven Hoe Hotel is located two hours from London and it has been able to make a good reputation for itself, along the years. Hence it is a successful four star hotel. The management has decided upon its expansion .To serve that purpose, an outbuilding is being used to e converted into a conference suite. The issue at hand is: during this process, there will be a lot of situations occurring, wherein the important thing will be how, any information, message or idea is being communicated to the other end. There may occur some problems also. There are some essential steps hat the management would have to take in order to make sure , that this process does not end up as a loss otherwise to the Hotel .i.e loosing on customers because of the ongoing construction . Along with the management , the emloyeees at all levels would have to be briefed and prepared to handle the situation calmly and in a very persuasive manner . So much so that the hotel would not have to loose on its goodwill or the customer . The management should: Call a meeting in which all floor managers should be briefed in detail. Now here again, what is vital is the fact that the management should be able to get their message across to the floor managers very clearly. 1. The management being the Sender at this point should primarily clearly decide what they have to convey to the floor managers. Thus form the message. 2. The management should then call a meeting; a senior representative of the management should make a presentation. Wherein, they should, clarify all the tasks at hand, and the problems that might arise due to the issue. 3. They should also state, how they have to communicate, with the customers old and new, what message have to be conveyed. 4. Another important issue to be dealt with here is the fact that due to heavy construction, it might be possible that listening in on what the other person is saying might get complicated. 5. Also because new staff will have to be inducted, the floor managers will have to prepare an orientation speech to brief them about the Hotel in detail. 6. All staff that is under the floor managers, and this would include the Housekeeping department also, should be told what to communicate to the customers if they enquire about the status of the hotel in the ongoing construction. 7. The noise pollution due to the construction can be an issue to the customers, but they should be told how to handle the situation. Probably, statements like, there would not be any construction going on at night to ensure their good night sleep. The windows are well insulated to lessen the voice effect etc Conclusion In simpler terms the senior management, the frontline staff the housekeeping department, all will have to be well informed of the current situation, so that they can handle the situation in a well unified manner. All the individuals at all levels should plan, what they need to communicate, to the customers at their own level. They should also decide how they would handle UN precedent situations. Bibliography 1. Communication Process Model How does it work theoretically? , http://www.coba.unt.edu/mgmt/pitre/mgmt3330/Communication%20Process%20Model.pdf. 2. Read More