Management Communications - Essay Example

MANAGEMENT COMMUNICATION Student’s name Course &Code Professor’s name University City Date 11.2.1 A brief summary of a phone conversation Phone conversation is a type of conversation between two individuals by use cell phone gadgets. As such, there are various aspects that have to be considered during a phone conversation. For two individuals to understand each other on a phone call they have two observe turn taking skills. Essentially, interference in phone conversation leads to poor or lack of creation of commonness between two individuals involved in a communication. Recently, I had a phone conversation with a business company. The conversation happened properly without miscommunication since I observed telephone communication aspects. Evidently, I had to listen when the other partner in the phone was speaking and I only spoke after he had finished talking (Palazon & Aleson, 2014). Additionally, I ensured that the one I was speaking to was able to understand my language properly. As such, the communication happened properly without any problems. Apparently, if I had assumed these phone conversation aspects I would not have communicated properly to the company. 11.3.1 A Sample Agenda Following the initiation of a more current marketing campaign, there will be a meeting to discuss the quarterly sales realized from the new marketing design. As a result, the following agenda will be used during the meeting. Sample Agenda 1. Opening prayer and welcoming of members from the chairperson 2. Present and Apologies from the Secretary General 3. Reading and confirmation of minutes from the previous quarterly meeting by the chairperson 4. Matters arising from the minutes 5. Reports on the progress of the latest marketing design by the head of company marketing department 6. Reports on the quarterly sales made from the marketing design from the head of sales department 7. Chairperson’s directive on the sales realized from the latest marketing design 8. Any other general business from the committee members 9. Date of the next meeting 10. Closure of the meeting and dispersal of committee members 11.4.1 A sample toast Following successful completion of the hard task that our group was doing it is now time to celebrate and recognize various group members who worked very hard to make the group succeed. The team leader will use the following sample toast during this period. Group members will gather, and then drinks and other snacks that will be eaten during the celebration will be served. The team leader will stand and ask all members to stand and make a toast. During this time the leader will be mentioning various group leaders who led to success of the hard task. 11.5.1 Effects of Press Interview in Organization or Business Press interview serves various business or organizations in different ways. Essentially, press interviews involve either the managing director or any worker in an organization and an interviewer from a certain press media. Apparently, press interviews in most cases yield in profitable benefits in business and organizations. However, there are some of negative consequences that are caused by press interview incases the person being interviewed provides wrong information. The following are some of the importance of press interview. It leads to marketing and advertisement of the organization or businesses which leads to maximum sales. Additionally, press interview helps in technological advancement by an organization or a business. Through the process the company advertises various technological advancements met in the company (Treem & leonardi, 2014). 11.5.2 Establishment of Good Relations with the Local Media The coffee shop is rapidly developing company that has realized significant growth in the recent past. Consequently, the company has to open a new office where it will provide its products and services to people from this new location. I have designated as a front line to help market the company and establish good relations with the local media in the area. The place is new to me and I don’t know people who live here. As such, I will have to first learn the culture of the local residents located at this place. After learning their culture I will speak to them politely on the importance taking coffee that our company will be providing. I will inform them about the benefits that they will get from the new company. Additionally, in will talk to the local media located in the place to help market the new company. I will pay all the required amount of money and observe all the rules set for one to advertise their products in the local media. Essentially, this will help me market the company properly in this new location. 11.5.3 Good Press Interview Presentation A press interview happens between the press person and a representative from a certain organization. Essentially, during this process there various things happen to the interviewee since they are always new in the environment. The interviewer asks a question, keeps quiet to give the interviewee time to respond to it. I recently witnessed interview between a press person and a business representative. In the interview the interviewee looked nervous and stammered throughout the whole process. To avoid this nervousness, the interviewee would have been prepared earlier for the interview. Evidently, early preparation entails that the interviewee would have asked himself various questions so as to establish whether he has the answers to the questions that would be asked (Career, 2015). Additionally, the interviewee would have been psyched himself so as to build self confidence. Observing fore mentioned aspects would have helped the interviewee to have self confidence and respond to the asked questions properly (Career, 2015). This is the link to that interview 11.5.4 An Example of Interview Gone Bad Interviews might go bad basing on various aspects. A good example of an interview that ended up being ruined due to frustration was when an interview interviewed a certain pretty senior level who was to join a formal company to occupy the a high rank had an open fly (Kolowich, 2015). The interview had visited the washrooms and forgot to sip up his trousers. He quickly rushed into the room without checking his fly. In the process of he discovered that the fly was open. He felt embarrassed and frustrated and he started fumbling because he knew that he had lost the job. This is the link to that interview 11.6.1 Introduction of a Speaker in a Televised Award Ceremony Speakers `have various introductions that might be considered effective or ineffective by the listeners. For instance the John Wahalas introductory speech in the 2013 Katz Award Ceremony might be considered either effective or ineffective. Wahalas started by acknowledging all the protocols that were present in the ceremony. Proper introduction holds that a speaker has to acknowledge all the people present by mentioning their various ranks from the highest to the lowest rank. On the other hand, some people hold that acknowledgement of the present protocols is not a matter concern is the speaker is not the first one. Additionally, various speakers in the same ceremony had their own ways of introduction and some did not even greet or acknowledge the protocols present. Essentially, effective introduction has to acknowledge the protocol observed in their order of their ranks from highest to lowest then a greeting has to follow. The following is the link that had the televised ceremony introduction 11.6.2 Facts about Myself and my Career i. I am a self driven person who accomplishes all the set targets ii. I love my marketing career since I have high quality convincing skills iii. I have good communications skills that observe turn-taking iv. I have high level of personal integrity that is intrinsically driven v. I am a hardworking person and my results at the working place are excellent 11.7.1 An effective Award Acceptance Speech An award acceptance speech demands is not just like any other common speech. The speech has to start by thanking everyone that was involved in giving you the reward. It has to state how honored one is to be awarded by naming all the stakeholders associated to the award and appreciating them one by one (Oscar Award, 2014). As such, a good example of an effective award acceptance speech is the one that was given during the Oscar Award Presentation in the year 2014. The speech is considered effective because it covered all vital aspects that an individual has to address to in acceptance of an award. The following is the link to that speech 11.7.2 Ineffective Award Acceptance Speech Ineffective award acceptance speech does not acknowledge various people that participated in the actual reward of the one who is being rewarded. The speech is always too brief. In most cases the speaker might just say a general thank you to acknowledge those who awarded him or her. In this regard, an example of ineffective award acceptance speech was the one given by one school principle after being credited by a number of laptops and desktops to be used in the school (Careers, 2015). The speech is considered ineffective because the principal did not thank all those individuals who participated in the donation. The following is the link to this speech 11.9.1 Passing a Message Along I recently passed a message in a business company to seek for a chance to help in generation of ideas about marketing. The message was aimed at informing the marketing department about various techniques that can be used by the marketing department to improve sales. I emphasized on the use of modern technology in the marketing department. Specifically, I stressed on the use of social media to advertise various products from the company. Passing this message along to the company was important since it was aimed at helping the company to boost its sales. 19.9.2 Things that motivate me to Pay Attention Paying attention to something depends on various factors. As such, I pay attention based on the type of message that is being passed to me. Additionally, the medium through which the message is communicated to me motivates me to pay attention. The following is a list of five factors that attracts quick attention. 1. Use of real scenes 2. Use of technological advertisements in the billboards 3. Clarity of the words used to explain something 4. The physical need of the individual 5. The novelty aspect of the message 12.1.1 Use of Indirect Approach in Delivering Negative News Indirect approach is the best way that can be used in delivering a negative message. Essentially, indirect approach helps in delivering a message that might be interpreted wrongly by the receiver. This approach gives the person who is delivering the message enough time to understand the cultural differences of the people they are delivering the message to. The approach has to be used when the person delivering the message is not aware of the cultural setting of those receiving the message. 12.1.2 An Indirect Speech to My Sales Team Following a decrease amount of sales in the two consecutive quarters of my business, there are various changes that will happen in the organization. Reduction of sales in the company will lead to a decrease in the amount of hours and the base pay for every worker. Essentially, the company passed that every sales person will be deducted 20 percent in their hours and base. This is just one way to help our team perform well. I therefore, urge all the team to take responsibility and perform their respective duties. Act of laziness and underperformance are totally discouraged since they result in a low sale. It is important that we remain united as a team and work together during this hard time. Unity will make us perform better and our pay will be raised back to normal. Consequently, no worker has to be discouraged about the decrease since it will apply equally to all of us. 12.2.1 Reaction to a Negative Feedback I received a negative feedback once when I wrote a sales business proposal to my company and it was turned down and I was asked to make several corrections. I spend a lot of time working on that proposal and I knew will be considered. The latter turning down of the proposal due to various mistakes that I had to correct made me feel discouraged. Additionally, I felt discouraged and was not ready to do the corrections at that time. When I look back, the retrospect was a positive move since it helped me to grow. I made the recommended corrections and at the end my proposal was considered. 12.3.1 Online Communication Crisis Social media plays a vital role in the current world today. Essentially, information that is transmitted online moves at a higher rate and can reach a large number of people within a small duration. An online communication crisis can lead to a fatal consequence in the society if the information is not cleared on time. The crisis caused by online communication this is misleading will affect a very large group of people since the news spread faster. Online communication crisis has to be handled at a faster speed and clarification has to be made on time to avoid further consequences. 12.3.2 Challenges of a Crisis A crisis might occur in particular society or location that leaves people confused of what to do. In this regard, people will remain disorganized and confused about the crisis since they will not be aware of what to do. Crisis challenges can be addressed by prior preparation before the actual crisis happens. Additionally, proper management skills of various situations might help in handling of crisis before they occur. 13.1.1 Self Description I am a sales and marketing personnel as such as now advertising various products from my company. I am convincing my customer on the importance of the products I that my company manufactures. I observe myself as a hardworking person since despite disruption acts from the customers I do not give up on them. 13.1.2 Self-talk Various situations have happened in my life that have made me to talk to myself. For instance when I am faced with a challenging task I psyche myself by saying “yes I can do it” and when I am discouraged or I miss on something I tell myself “what for”. Evidently, such questions or the act of self-talk just happens abruptly. I do not plan myself but it is driven from my insight. 13.2.1 My Academic or Professional Resume Self description dimensions closely relates to my academic or professional resume. Essentially, the currently dimension that is contributing my professional resume is my curriculum vitae. The resume is used for job search and it has specific details that are needed by the employer. As such, it describes my personal information and various professional skills. It acts as a vital resume to my profession since all my experiences qualities and professional competence is found in the curriculum vitae. 13.2.2 Self Description based on Luft and Ingram’s Dimension of Self I will describe myself as aware basing on Luft and Ingram’s Dimension of self. The window illuminates that a person who is aware is the one known to him and to others. I therefore categorize myself in this dimension since I know myself and other people around me know me. This dimension can help me work in service level without any problem since I am aware of myself. 13.3.1 Expressing my Personal Needs Differently Expressing personal needs can be done in various ways. Apparently, I use a number of ways to communicate my personal needs. In most cases I use the following two methods. First I express my personal needs by talking of what I want. I communicate to relevant people that I am aware they will help me fulfill my personal needs. I therefore speak out my minds. Secondly, I express my personal needs through actions. I act out my needs to those people whom I know will help me. Acting involves use of gesture and body movements that portray a specific message. Essentially, I use the two methods to express my personal needs. 13.4.1 Five terms that describe Personal and Professional Self Terms that Describe Personal Self 1. Integrity 2. Honesty 3. Self discipline 4. Determined 5. Confidence Terms that Describe Professional Self 1. Respect 2. Autonomous 3. Competent 4. Fairness and justice 5. Responsible 13.4.2 Mutual Relationship Built on Trust Trustworthy is a fundamental aspect that helps to build a mutual relationship between two or more individuals. In this regard, I developed a mutual trust with my friend that I trust. The relationship just happened and I did not use any extra efforts to build it. We just became mutually related because of the trust that was between us. 13.4.3 Importance of Self-disclosure in business Self-disclosure is very important in a business setting. It helps one to develop various skills that they could not have gained in case they lacked to disclose to their partners. Additionally, self-disclosure helps in acquisition of fundamental information that can be used in the prosperity of the business. as such, the above two examples are some of the importance of self discipline. Reference List Careers. (2015). Developing Your Employability. Harvard Business Review Kolowhich, L. (2015). Job Interviews Gone Wrong: 9 Professionals Share Their Most Awkward Stories. Marketing Journal vol. 3 pp.56 Palazon, M. &Aleson. (2014). TELEPHONE CONVERSATION. Accessed from http://rua.ua.es/dspace/bitstream/10045/8794/37/telephoneconv.pdf [on 23rd July 2015] Treem, J.W & Leonardi, P.M. (2014). Social Media Use in OrganizationsExploring the Affordances of Visibility, Editability, Persistence, and Associa. Business Journal vol. 2 Read More