Increasing Staff Teamwork in Mcdonald Organization - Case Study Example

DЕVЕLОР АND IMРLЕMЕNT А TRАINING MОDULЕ By Student’s name Code+ course name Professor’s name University name City, State Date Increasing staff teamwork in Mcdonald organization Introduction Mcdonald is an organization that deals with food stuff. The organization has several restaurants in different countries. Mcdonald has many employees. Just like any business, its primary objective is to provide quality services and earn as much profit as possible. The manager has, therefore, asked me to conduct research and provide an appropriate report on how the organization can maximize its total outputs. I carried my research as follows; I issued questionnaires to the employees and the customers on the quality of services. I also observed and took notes on how the employees were operating. After conducting the research, I concluded that the major problem with the staff of Mcdonald was that they never had adequate teamwork. Teamwork is essential for the development of any organization. When teamwork is enhanced, it means that the workers are coordinating for production to be successful. Mcdonald workers have to undergo training on teamwork to improve their performance. To conduct a successful training, the workers have to undergo a few days training outside their area of work where they will be trained in teamwork (Hoegl, Muethel, and Gemuenden, 2012). Body The implementation of teamwork will be carried out in five major steps. The steps will be as follows analysis stage, planning stage, development stage, execution and evaluation stage (Brown, Stephen, and Constance, 2012). Analysis stage This step is essential for the development of the teamwork training. It involves analysing the requirements of the training process, analysis of the employees and also the analysis of training place. First I had to get the number employees. The number of employees was around 50. This figure is quite big for training to be carried out at once. So, they will have to be divided into groups of 20 employees. In those groups, one of them is to be appointed as their team leader so that it can be easier to coordinate the group. Each group should have members of both genders and employees of different administration levels in the company. For example, a group can have ten men and ten women. Also, it should include some people such as the manager and the other junior workers. The training process will need funds from the company. The company will have to rent a workshop where the training process will take place. Also, there will be some funds that will be required to pay the tutor. The training will last for three days. This means that the company will have to incur some expenses such as food for the employees, transport to the training workshop and accommodation. These calculations should be done and forwarded to the organization’s manager for approval. The employees will need to be prepared. They need to be told in advance about the activity so that they can be psychologically prepared. The employees need to have sports wears because some of the training activities will include field works. Planning Planning is the heart of the training process. It is during planning step that you will have to come up with the objective of the training process (Stashevsky, Shmuel, and Shalom, 2014). You also have to come up with the timetable that will be used in those three days. Training content that will be used should be developed in this stage. In our case, the employees are being trained on the importance of teamwork. This objective will be achieved once the employees will be able to work in teams and achieve the intended goals faster and in an efficient way. So that the employees can understand the objective of the training process, they have to be taught about the advantages associated with teamwork. Such advantages include; work is done at a faster rate with teamwork. Teamwork will also help to improve the quality of work. Different people have different capability and skills. When a group is working together, each person is assigned where one can produce maximum output. A timetable for the group will be as follows; on the first day of arrival, the group will have to settle and familiarise with the environment. Because the group will be camping, they will have to set them up tents in the areas they will be directed and also use this time to unpack their belongings. On the second day, the group will be involved in a field activity in the morning and an indoor activity in the afternoon. In both activities, they will be taught by different tutors. The following day the schedule will still be the same. The employees will be leaving on the third day. There will be three meals per day. The first meal will be breakfast that will be taken at 7 am, lunch at one pm and supper at 8 pm. The employees will be expected to follow the schedule as it is part of the training process. Development The development stage will be actualizing the plan and checking if it is applicable. First, one should come up with written content of what should be taught during the training. A written piece of work will ensure that all the content that will need to be taught is covered in those few days. It will also be a measure for the tutors to plan their time well. The written materials are to be given to the teams on their first day of training. The tutors can have the written materials in advance so that they can prepare adequately. The second thing will be going to the intended place of training and checking if the place will be available in those planned days. If the place is available, the company should book it in advance. The place should also be inspected if it has all the required structures and equipment to be used for the training. One should also be able to determine if the current weather of the place is conducive for training. For example, we don’t expect field training activities to be carried out in a rainy environment. It will be almost impossible for it to happen. The one who is planning should also check with the manager and the accounting department if there are enough funds to cater for the training activity. If the funds are available, the organizer should prepare a budget for the training and forward it to the finance department. Customers are important to the business and should be informed about the training. They also need to be informed if the business will not be operating on those particular days. This will avoid inconveniencing them and the risk of losing them. Execution It is the implementation of the training itself. On their first session, the team will be involved in field activities where teamwork will be required. On their first field session, the team members will group into groups of two people. It will be a type of competition, and the winning group will be awarded. The game will be played as follows; one of the partners will be blindfolded and will be required to search for some hidden items. The second partner will be giving him or her some directions. In order to win in this game, both partners must cooperate to the fullest. This activity will illustrate the essence of teamwork. It shows that the employees will achieve more when in a team rather than when they are alone. In the afternoon session of their first learning day, a tutor will teach the team importance of teamwork in the company. The tutor will also be required to teach the workers how they can apply teamwork in their workplace. This will include the relationship of a junior worker with a junior worker, junior worker with a senior worker or even among the senior employees. The tutor should encourage good relationship among the workers since it is key to teamwork. The session should take around one hour. After that, the employees should be free to do whatever they wish. On their second day of training, the team will start with field activity. In the field, the team will undertake an activity where one of the members will be required to fill a sack with some items within a given time. The team will observe as the employee struggles to fill the sack within that time. The instructor should then ask these questions; will he make to fill the sack within the set deadline? Will he be exhausted by the end of the task? The team with then be required to do the same task. The instructor will divide the individuals to do different tasks that will contribute to the completion of the major task. For example, some people may be required to hold the sack while other collect the items and fill the sack. The instructor should then ask the employees to answer the same questions. It will be noted that when working as a group the task force is done at a faster speed. The activity will also show how specialization can be used in teamwork to enhance efficiency and quality work. The afternoon section will theoretically discuss the morning activity. The tutor should ensure that he helps them relate the field activities with their daily work. Evaluation After the training, the manager should evaluate the efficiency of the training sections. He or she should encourage the employees to implementing what they learned. The employees should also be given a questionnaire asking them to rate the efficiency of the training sessions. The manager can conduct some interviews with the employees asking them to give their opinion concerning the training. Conclusion It is evident that teamwork is efficient to the growth of any business. The employees should be enlightened and trained on how to corporate to achieving the primary goal of the organization. For the training to be successful, the organization should be ready to support the employees as they carry out the training. The employees should have a positive attitude when they are undertaking the training process. The goals and objectives set at the start of the whole process and should be achieved by the end of the activities. Recommendations I would recommend the organization to be taking an assessment of the employees’ performance and to take note of the challenges that the employees are having. By doing this, it will ensure that employees are in their best working conditions and are productive. The organization should also organize seminars and workshops for the employees so that it can take care of its weak points. The organization can also be taking its employees to other organizations to benchmark. This will help them gain some ideas on how to operate and may be a solution to the challenge they are facing. Bibliography Brown, Stephen M., and Constance J. Seidner, eds, (2012) Evaluating corporate training: Models and issues. Vol. 46. Springer Science & Business Media, Hoegl, M., M. Muethel, and H. G. Gemuenden. (2012) "Leadership and Teamwork in Dispersed Projects." The Oxford Handbook of Project Management. Oxford: 483-499. Stashevsky, Shmuel, and Shalom Levy, (2014) "The effects of teamwork quality on team objective and subjective outcomes." Values in Shock The role of contrasting management, economic, and religious paradigms in the workplace: 44. Read More