Tools for Managing Goal Oriented Organisational Behaviours - Assignment Example

• • b) Why would a recruiter assess EQ amongst job applicants for a customer service role?

Customer service job requires understanding the customers and creating a good relationship with them. Through emotional intelligence, one is able to reduce conflict and improve relationships and understanding. These are key elements that are needed in good customer service. Human resource needs a customer service representative who can engage customers and create understanding and harmony.

• • c) Discuss at least three ways EQ can be used to improve organisational outcomes.

High levels of EQ in an organisation are associated with an increase in productivity. The employees become more engaged and the market share increases. By hiring employees with high EQ, it becomes possible to have low absenteeism and an increase in performance. An organisation with high EQ among employees is able to create a leadership talent and job satisfaction which is needed for success.

• • d) What methods can be used to teach emotional intelligence?

Emotional intelligence is very vital in life. EQ can be boosted through learning how to reduce stress rapidly, connecting to emotions, using non-verbal communication, learning how to use humour and new ways to deal with challenges. One is also supposed to learn how to solve conflicts confidently and use of self-assurance.

• • 2.
  • (a) Discuss attribution theory and why it is an important tool for managing goal-oriented organisational behaviours.

People act as naive psychologists with the aim of making sense of their surroundings. This in organisation occurs when one tries to get answers to certain situations. The theory is an important tool in managing goal-oriented organisations. This is due to the fact that it helps management in determining how to work context affects their performance and how the employees perceive it. The management can thus improve organisation performance.