Health Management in the Rashid Hospital - Case Study Example

Health Management Name Institution Date Table of Contents Table of Contents 2 Question 1 3 Health Management 3 Introduction 3 SWOT analysis 3 Strengths 3 Weaknesses 4 Opportunities 5 Despite the weakness, the facility still has many opportunities for growth and development. The government policies on the healthcare services are quite promising. This is considering the fact that the facility belongs to the government. It has the ability to expand its infrastructure since it receives funds from the government. The government is also planning to increase the access to healthcare services to all its citizens. This is an opportunity for the facility to solicit for more funds from the government so as achieve the goals of the government. On the other hand the facility is the only one of its kind offering specialized services in the UAE. The facility has a medical training college which facilitates the easy hiring of medical personnel to the facility. With the readily accessible workforce the facility has a lot of opportunities for growth and development to meet most of the challenges in the sector of healthcare services. The hospital can also take advantage of the healthcare insurance policy that requires all the citizens to be insured. 5 Threats 5 Strategic plans to achieve the goals of the organization 6 2. Staffing problems at the facility 7 Question 2 10 Conclusion 11 References 12 Question 1 Health Management Introduction Human resource Management is a very critical part of an organization. This is, mainly because it deals with the employees in the organization as well as managing the resources din an organization. In most sectors, the human resource management concepts are quite similar in terms of operations. However, in the field of medicine and the management of healthcare services, it is a bit different due to the nature of the clients who visit the facilities and as such it requires a lot of experience, strategies and resources to successfully manage the healthcare facility (Brown, 2005). As a newly promoted manager at Rashid Radiology department, I will analyze the situation at the hospital and come up with strategies that will guide the hospital in achieving all the goals and objectives. The paper will thus be composed of the SWOT analysis, human resource development challenges facing the facility and the solutions to some of the challenges facing the hospital. SWOT analysis Strengths Rashid hospital is among the oldest hospitals in the UAE. The radiology department serves a large number of patients from allover the UAE (Issues in Human Resources for Hospitals, 2002). This is considering that most road accident victims are usually referred to the department for specialized treatment. As a result of this, the facility has become quite popular and it registers a high number of patients who are treated and discharged. The facility has thus saved many lives. The state of the art technology has been adopted for the purpose of treatment. This new technological equipment is able to treat patients over a short period of time and it increases the accuracy of diagnosis and treatment. The facility also receives funds from the government for the purpose of developing its infrastructure on an annual basis. The presence of highly trained doctors and members of staff also greatly benefits the facility. Weaknesses The facility receives a high number of patients on a daily basis. This includes the outpatients and those seeking consultancy services. At times it has become common for queues to be seen at the reception. This increases the waiting time of the patients and thus affects their recovery path. Although all the patients are finally attended to, the speed is at times slow. Some sections of the facility have not been automated and as a result it takes a lot of time to complete some procedures at the reception. The use of books and pens to record patient’s details contribute to the long ques. Although the facility has enough doctors and specialists, there is a shortage of junior staff members and supervisors. It is evident that the facility had been placing more emphasis on the recruitment of the senior medical officers and managers as opposed to the junior officers. This is affecting the delivery of services at the facility. Opportunities Despite the weakness, the facility still has many opportunities for growth and development. The government policies on the healthcare services are quite promising. This is considering the fact that the facility belongs to the government. It has the ability to expand its infrastructure since it receives funds from the government. The government is also planning to increase the access to healthcare services to all its citizens. This is an opportunity for the facility to solicit for more funds from the government so as achieve the goals of the government. On the other hand the facility is the only one of its kind offering specialized services in the UAE. The facility has a medical training college which facilitates the easy hiring of medical personnel to the facility. With the readily accessible workforce the facility has a lot of opportunities for growth and development to meet most of the challenges in the sector of healthcare services. The hospital can also take advantage of the healthcare insurance policy that requires all the citizens to be insured. Threats The facility has been enjoying a lot of government support in its operations. Most of the medical bills for the citizens were paid for by the government. However with the new measures tat patients should pay for their own bills for some diseases, the hospital may end up facing economic challenges. This is a threat to the facility. On the other hand the number of private hospital was less in the past due to government policies however, with the review in the government policies, many private hospitals with modern equipment are coming up. Thos is also a threat for the facility as it may generate less revenue due to the competition. This is considering that the facility has to operate using its own finances. Strategic plans to achieve the goals of the organization With the SWOT analysis in place, the next procedure involves strategic planning that will ensure Rashid hospital has achieved all it goals and objectives. The report about the environment and the capabilities of the hospital is thus helpful for the planning process. Each strength of the facility shall be used to ensure that it achieves its goals and objectives. The support from the government in terms of funding will be used intensively for the infrastructure development. The new technological equipment will be used for the purpose of reducing the duration of treatment and hence a step towards achieving the goals of the healthcare facility (Goyal, 2002). On the other hand, measures will be put in place to stop the weaknesses. The measures include the automation of services so as to reduce waiting time by the patients and also recruitment of more junior officers to assist the patients through various processes. It is also evident that the facility has several opportunities for growth and development at its disposal. The opportunities will be developed for the purpose of ensuring that the goals of the organization are met. The management will closely lease with the government for the purpose of ensuring that the facility is given a leading role in the implementation of the government health policies. This will greatly benefit the facility as it will increase its chances of growth and development which is one of the goals of the hospital. On the other hand, the hospital will expand the training facility so as to accommodate a high number of medical students who will later be absorbed into the hospital’s workforce. Since the threats have also been identified, measures will be put in place to defend against it. This will include adopting the use of modern technology and also increasing consultancy services so as to generate more revenue of its own (Wolfer, 2005). 2. Staffing problems at the facility Human resource issue Problems Solution. Recruitment During the recruitment of medical personnel, the interns and other existing employees are usually given the first priority. This has led to the failure of the organization to respond to changes as the staff members are already used to the processes in the organization. During the recruitment of the non medical staff most of the employees are usually new or from different organizations or colleges. This has created problems among the existing employees who have worked for long in the facility. Most of them feel that they deserved promotions in cases of senior positions. Some candidates who are not familiar with the operations of the organizations will always take too long to adapt to the hospital’s operations. The company will seek the services of the recruitment agencies to oversee the process where any candidate will be free to apply for any position as long as they are qualified. Selection This method has resulted in the wrong candidates getting the job while the right candidates are left out. This has been as a result of the candidates with good theoretical skills passing interviews but when it comes to the practical aspects of the job, they do not perform well. Some candidates perform well in the interviews and pas most of the tests related to the job. However some poses poor ethical and integrity which has seen the hospital receiving negative publicity due to the conducts of such employees. The selection process will be all inclusive and it will no longer test only matters pertaining to the job but ethics and integrity will also be tested. Retention. With the emergence of private hospitals and private practice, some of the highly dependable specialists are leaving the hospital. This is due to the huge sums of money earned while working privately. The salaries and remunerations of the specialists will be revived so as ensure they continue working at the facility. Skill mix Some employees are not wiling to help the new employees to settle down due to personal selfish reasons. This creates a wrong impression about the hospital. This results to some supervisors being disliked by the new employees. Any employee found engaging in such practice shall be punished. Compensation and benefits The procedures taken to compensate the employees are at times too long while benefits are too low since the rates have not been revised for sometimes. The benefits rates will be revised after every three months to determine e whether it should be adjusted or not. The processing rate will also be improved since a department will be established to take care of the issue. Development and performance appraisal. Some of the employees leave the organization after they have received certain training. This translates into loses for the organization since it spends a lot of money for development of employees. Some employees are not satisfied by the appraisal reports as some believe it is not fair. Employees will have to sign contracts that will bind them to the hospital for sometimes after the training while the appraisal report will have to be verified by the managers and supervisors. Question 2 As the new director, it will be important to make a self assessment for the purpose of providing direction, motivating the employees and implement plans. This is considering the state of the hospital and how it has caused concerns (Heidenthal, 2003). I will therefore have to apply three different leadership styles so as to achieve results that will satisfy the patients, the employees and the senior management. By adopting the authoritative style, I will be able to be in full control of the employees and give them directions where appropriate. The directions will however be aimed at ensuring that the clients are satisfied. Any employee who will not follow the directions given will face stern action. However this leadership style will only be applicable when implementing issues. This will solve the issue of high turnover and customer satisfaction. During the formulation of policies, I will ensure that I become democratic so as to allow the employees to make their contributions regarding the problems facing the clients (Bateman, 1993). This will ensure that the senior management will have trust in me due to upholding democratic processes. This will also help in the identification of problems being faced by patients and hence patients satisfaction. On the other hand being delegative will be useful in ensuring everyone performs his or her duties through making their decisions which will however be subjected to my approval. This will ensure that issues of documents are addressed. With these three leadership styles, I will be able to fully address the issues facing the hospital fully. Conclusion Human resource management is an important process in the field of medicine. This is especially in the field of radiation. The SWOT analysis is useful in the process of making strategies that will. The strategies will ensure that the medical facility is able to fulfill its mandate effectively. Human resource problems can also lead to conflicts in the medical facility that can directly affect the employees and the organization. On the other hand, it is evident that leadership styles will enable a leader solve problems within the medical facility. References Brown, J, 2005, the Healthcare Quality Handbook. Pasadena, California: Collins Goyal, R, 2002, Human Resource Management in Hospitals, India: Prentice Hall of India Private Limited. Heidenthal, P, 2003, Nursing Leadership and Management. US: Thompson Delmar. Wolfer, L, 2004, Health Care Administration: Planning, Implementing and Managing Organized Delivery Systems. Boston: Jones and Barlett Publishers. Issues in Human Resources for Hospitals, 2002, Joint Commission International Accreditation Standards for Hospital’s Joint Commission International. Bateman, T, et al, 1993, Management Functions and Strategy. Boston, Ma: Irwin. 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