A Quality Assurance System Manchester Fire and Rescue Service - Case Study Example

Quality and Standards Name: Professor: Institution: Course: Date: Abstract In the process of ensuring that the developed products and services are of significant quality, there is always a need to involve quality assurance process when checking whether the overall process of product and service development is following and meeting the identified standards. As by word of fact, a quality assurance system has been found to be a key factor behind the increased customer confidence and credibility of a company. The system also plays a significant role in improving the overall work processes and the efficiency in achieving the best, thus enabling a company to be in a better position to compete with other different companies. TABLE OF CONTENT 1.0 Introduction………………………………………………………………………………..4 2.0 Analysis of Available Quality Assurance System…………………………………………5 2.1 The Validity and Benefits of Key Quality Assurance System…………………………..6 2.2 Appraising the Appropriateness of the Available Quality Assurance Systems………….7 2.3 The Application of the Existing Quality Assurance Systems…………………………..7 3.0 Analysis of Recommended Quality Assurance System……………………………………9 3.1 The Validity and Benefits of Key Quality Assurance System………………………….10 3.2 Appraising the Appropriateness of the Recommended Quality Assurance System…….11 3.3 The Application of the Existing Quality Assurance Systems……………………………12 1.0 Introduction Quality Assurance System is a term used to refer to a formal management system that can be used with the purpose of strengthening the overall operational structure of the identified organization. Therefore, it is a formal management system that is anticipated to raise standards of the working environment and also make sure that everything is consistently and efficiently carried out. A quality assurance system situates out different prospects that a quality and effective organization is supposed to meet (Moore 2006, p. 62). Characteristically, there are a number of stages that Manchester Fire and Rescue Service (GMC-FRS) is focused when implementing a certain quality system. They consist of: 1. Agreeing on specific standards to adopt. This is a stage that concerns the overall performance that the organization personnel, trustees and also product and service users anticipate from the organization. 2. Carrying out a self-assessment of the organization’s performance against on the identified standards. This is a process of comparing the effectiveness of the organization against the selected expectations. In this case, one is able to evaluate the extent of making possible changes or advancement within the structures of the identified quality standards. 3. Coming up with an action plan. An action plan is a sketch of what is supposed to be done in line of achieving what is set, the personnel involved in working or carrying out the work, the way it is supposed to be done or achieved, and when is the process supposed to be initiated. 4. Implementing the identified standards. This is a process of carrying out the actual work of ensuring that the selected quality standards are in action. It is only through implementation stage that everything is put into working, and it is through this process that the effectiveness and consistency of the company’s structures are streamlined. 5. Reviewing the Quality Assurance Systems. This involves the evaluation of the changes made in the organization performance and the determination of whether the resultant changes have effectively caused the difference that was supposed to be achieved. 2.0 Analysis of Available Quality Assurance System It has clearly been shown that with the introduction of a quality system, a number of prospects for growth in terms of organizational structure, staff advancement and improved effectiveness in overall performance. This also includes external legitimacy enhancement. The offering of an important framework for concentrating on the service delivery and improvements is also achieved by having Quality Assurance Systems within any organization (Davidson 2004, p. 130).            2.1 The Validity and Benefits of Key Quality Assurance Systems Used by a Fire & Rescue Service (GMC-FRS) The introduction of key quality assurance system has resulted to the following benefits with Manchester Fire and Rescue Service (GMC-FRS): Enhanced efficiency in overall performance of the organization Effective organizational growth Improved effectiveness in service delivery Enhanced development of personnel Enhanced authenticity with external company’s stakeholders. For the above benefits to be realized effectively, Manchester Fire and Rescue Service (GMC-FRS) suggests a number of the key components that are critical in having a successful implementation of a quality assurance system. This consists of: Plan and structure Implementation Involvement of the organization stakeholder Involving of better leadership skills Incorporation of different processes within the identified systems Application of available resources The process of introduction. 2.2 Appraising the Appropriateness of any Available Quality Assurance Systems in the Organization The available Quality Assurance System is the ISO 14000, which is a key highlight of the environment in which the organization operates. It is developed to incorporate international expertise over environment matters. This consists of issues that are supposed to be addressed by an organization for the purpose of operating everything in a better and environmentally friendly surrounding. It also highlights the best practice that needs to be followed when implementing the organization’s environment. Considering the effectiveness of this Quality Assurance System, ISO 14000 is believed to be a dominant environment development and maintenance instrument that has been helping the organization in heading from better intentions to better actions in its overall mandate. 2.3 The Application of the Existing Quality Assurance Systems The selected guidance within ISO 14000 describes the best practices that are supposed to be developed by presented initiatives of a better working environment. This system has been found to be quite reliable when it comes to achieving better results concerning the nature the organization’s working environment. This mandate has been successful through its effort in complementing with the significant declarations and conventions that are set together by the United Nations and its components. Notably, one of the components of the United Nation is the International Labor Organization, which has recognized and developed a Memorandum of Understanding with ISO for the purpose of ensuring the consistency of the with International Labor Organization labor standards are highly enhanced. The demands to carry out some functions normally originate from customers, different consumers, associations, governments and the public. At the same time, intuitive organizational influential normally recognize that long-lasting achievements are supposed to be developed and being based on realistic business performance and the prevention of various activities, such as labor exploitation and fraudulent accounting, which are considered to be unsocial means achieving success. Considerably, there have been a number of sophisticated affirmations of principle that is related to environmental considerations. This indicates the existence of many initiatives and programs that are “environment” oriented, and also designed to assist the organization in realizing its mandate. The only disputes that exist have to do with how to align the identified principles are put into performance and how to start implementing Social Responsibility more effectively and efficiently. This may not be in line with the actual definition about “a better working environment,” especially when has to vary from one program to another. In addition, previous initiatives have tended to focus on the main ideas behind “a better working environment”, while ISO 14000 provide friendly guidance for the organization. Understand the main principles that entails within the ISO system will enable the organization’s expertise to start working on developing a better and harmonized international agreement that will be based on better double levels of consensus. This will include the principal groups of various stakeholders. The Quality Assurance System of ISO 14000 will decontaminate a globally appropriate considerate of what environment is and the kind of needs that are being achieved by an organization for the purpose of operating within a better and acceptable environment. 3.0 Analysis of Recommended Quality Assurance System As explained earlier, the introduction of a quality system has a significant impact on a number of prospects for growth in terms of organizational structure, staff advancement and improved effectiveness in overall performance. This also includes external legitimacy enhancement. The offering of an important framework for concentrating on the service delivery and improvements is also achieved by having Quality Assurance Systems within any organization.            3.1 The Validity and Benefits of Key Quality Assurance Systems Recommended to Fire & Rescue Service (GMC-FRS) The operations of ISO 26000 Quality Assurance System are streamlined to be in a standardized operational state with all kinds of organization. This could be in regardless of the organization dimension, its main activities or operational locality. Therefore, for such organization to be in a better position of operating in a socially responsible approach, the system will be able to provide guidance on the following aspects: Ideas generation, and other terms and explanations that socially related, and this could be in terms if originality or functionality. The company surroundings, immediate trends and uniqueness that will have aspects of social responsibility. Practices and standards that are related to social responsibility, and how they can be achieved and maintained. Main subjects and concerns that are related to social responsibility within the services of the organization. Incorporating, implementing and supporting conducts that shows socially responsibility within the organization. This will be achieved through the organization’s identified policies and practices, which are found to be within its specialty of influence. Determining the main company’s stakeholders and trying the best to effectively engage them. Communicating dedications, performance and other social responsibility related information. 3.2 Appraising the Appropriateness of any Available Quality Assurance systems The available Quality Assurance System is the ISO 26000, which is a key highlight of the social responsibility. It is developed to incorporate international expertise over social responsibility. This consists of issues that are supposed to be addressed by an organization for the purpose of operating everything in a better and socially responsible way. It also highlights the best practice that needs to be followed when implementing the organization’s Social Responsibility. Considering the effectiveness of this Quality Assurance System, ISO 26000 is believed to be a dominant Social Responsibility instrument that will help the organization in heading from better intentions to better actions in its overall mandate. 3.3 The Application of the Recommended Quality Assurance Systems The selected guidance within ISO 26000 describes the best practices that are supposed to be developed by presented initiatives of the Social Responsibility. This system is believed to be reliable and it achieves this by complementing with the significant declarations and conventions that are set together by the United Nations and its components. Notably, one of the components of the United Nation is the International Labor Organization, which has recognized and developed a Memorandum of Understanding with ISO for the purpose of ensuring the consistency of the with International Labor Organization labor standards are highly enhanced. A Memorandum of Understanding has also been signed between ISO, Organization for Economic Co-operation and Development (OECD) and the United Nations Global Compact Office (UNGCO). The signing of this Memorandum of Understanding is directed at enhancing the overall cooperation on the development and advancement of the ISO 26000 with the agreed organs. Sustainable production for any given organization indicates a wider area involvement, where it is not all about products and services delivery that are designed to satisfy different customer, but also it involves the situation of working on issues without jeopardizing the environment. This is achieved by ensuring that the operations are carried out within a socially acceptable manner, highlighting a huge deal of responsibility. The demands to carry out some functions normally originate from customers, different consumers, associations, governments and the public. At the same time, intuitive organizational influential normally recognize that long-lasting achievements are supposed to be developed and being based on realistic business performance and the prevention of various activities, such as labor exploitation and fraudulent accounting, which are considered to be unsocial means achieving success. On the one hand, there have been a number of sophisticated affirmations of principle that is related to Social Responsibility. This indicates the existence of many individual Social Responsibility initiatives and programs for helping the organization. The only disputes that exist have to do with how to align the identified principles are put into performance and how to start implementing Social Responsibility more effectively and efficiently. This may not be in line with the actual definition about “social responsibility,” especially when has to vary from one program to another. As it has been shown in previous initiatives, the organization’s main focus has been towards the developing and maintained a better environment. Therefore, the ISO 26000 Quality Assurance System is geared towards the provision of better guidance on social responsibility (Wallace 2000, p. 86). Understand the main principles that entails within the ISO system will enable the organization’s expertise to start working on developing a better and harmonized international agreement that will be based on better double levels of consensus. This will include the principal groups of various stakeholders. The Quality Assurance System of ISO 26000 will decontaminate a globally appropriate considerate of what social responsibility should be or is and the kind of needs that are supposed to be achieved by an organization for the purpose of operating within a socially acceptable environment (Bradley 2010, p. 150). Bibliography Bradley Nigel, 2010, Marketing Research. Tools and Techniques, Oxford University Press, Oxford, pp. 102-156. Carol Wilkie Wallace, 2000, Great ad!: low-cost do-it-yourself advertising for your small business, Chicago: Liberty Hall Press, pp. 56-104. Curry, A., Flett, P., & Hollingsworth, I., 2006, Managing information and systems: the business perspective, New York: Taylor & Francis, pp. 32-89. Daniel S. Janal, 2007, 101 successful businesses you can start on the Internet, New York: Van Nostrand Reinhold, pp. 86-145. David C. Moore, 2006, Government contract negotiations: a practical guide for small business, New York : John Wiley, pp. 45-67. David E. 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