Business Intelligence and Knowledge Management - Chillipadi Restaurant - Case Study Example

The paper 'Business Intelligence and Knowledge Management - Chillipadi Restaurant" is a good example of a management case study. Chillipadi restaurant has established as the most famous restaurant with mixed Asian cuisine. Since its establishment, for six years in Melbourne; it has been recognized as the best provider of restaurant and catering services. Similarly, Chillipadi has been quite triumphant in most awards towards its efforts in genuine Paranakan fare occurring in Singapore. In particular, the board of tourism in this country genuinely praise the international standard of the cuisine offered by its restaurants. This is because of the high quality they have maintained by integrating cuisines from Singapore, China, Malaysia, Japan, India, Thailand, and Indonesia. In addition, this restaurant offers affordable prices with flexible operation hours from 12:00 Pm up to 9:30 Pm daily for seven days per week.

This restaurant has five branches- sections which include Chillipadi Nonya catering, Chillipadi Nonya restaurant, Chillipadi Nonya cafe- in both Northbridge road and Heng Mui Keng Terrace and Chillipadi take away – in the Tangs plaza basement.

Before the interview could be conducted, some personal preparations were made in order to direct and guide the nature of data to be collected from the interviewee. In this regard, appointments were made with him so that time and resources are best allocated for the exercise. In addition, online researches were made on this famous restaurant so as to expose its main Critical Success Factors. This step was quite imperative as it was to enable one to have reliable comparisons between the secondary and primary data. The main areas in my research were hospitality levels of the corporate, familiarity on operations by both the managers and customers, human resource management of staff, and customer orientation. Finally, the concern was on professionalism through an examination of various roles and responsibilities of various departments.