The Impact of Sustainability Metrics on Building Trust in the Banking Industry - Assignment Example

The Impact of Sustainability Metrics on Building Trust in the Banking Industry Interview Questions The below responses were obtained with respect to the questions asked to the employees associated with the banking industry, acting as interviewees. 1. What is the specific CRM approach being followed by your bank for building a strong relationship with its customers? 1st respondent affirmed that the bank is focused towards utilizing customer centric CRM approach with the intent of maximizing customer satisfaction and development of trust and confidence within them. 2nd respondent said that the bank utilizes Secured CRM approach towards maximizing customer satisfaction. 3rd respondent claimed the bank is engaged in implementing customers’ profitability centric CRM approach. 4th respondent asserted customers’ value management approach is being applied by our bank towards building trust in the industry. 5th respondent replied his bank to specialize in delivering quality services to clients by focusing on customer centric CRM approach. 6th respondent confirmed that customers’ value management approach is applied by our bank towards adding value to customer services. 7th respondent further affirmed that her bank uses integrated communications based CRM approach towards building trust with clients. 8th respondent said that secured CRM approach is being used by our bank. 9th respondent stated that his bank uses customers’ value management approach towards enhancing customer satisfaction. 10th respondent suggested the bank utilizes customers’ value management approach for fostering trust within its clients. 2. How much is your bank able to maintain sustainability while practicing CRM approaches? 1st respondent affirmed that his bank focused on maintaining authenticity while practising CRM approach. 2nd respondent elaborated that their CRM approach was aligned with the bank’s goals and objectives. According to 3rd respondent, his bank made appropriate utilization of CRM approach towards effective creation of customer retention strategy. The 3rd respondent claimed that the bank was maintaining a high level of competitiveness towards enhancing customer satisfaction. 4th respondent claimed that the bank emphasized on maintaining sustainability while practising CRM approach. 5th respondent said that the bank was focused towards enhancing customer satisfaction by applying the concept of sustainability. 6th respondent confirmed that the bank emphasized maintaining authenticity and sustainability on a large scale. 7th respondent highlighted the fact that her bank utilized CRM approach for enhancing competitiveness. According to the 8th respondent, his bank was concerned with customer retention through application of sustainability. 9th respondent affirmed that the bank implemented sustainability, focusing on aligning the same with the bank’s objectives. 10th respondent claimed that his bank prioritized development of customer retention strategy. 3. What extent your bank is able to achieve sustainable development by implementing sustainability metrics within the operational domain? 1st respondent asserted that the bank focused on economic development through sustainable development. 2nd respondent figured that his bank was targeted towards maintaining sustainability by focusing on environmental aspects. The 3rd respondent added that his company focused on inclusion of sustainability metrics. 4th respondent also affirmed that the bank is able to achieve sustainable development by implementing sustainability metrics. 5th respondent affirmed that his bank was able to gain competitive advantages by focusing on sustainable development. 6th respondent claimed that his bank was able to achieve competitive advantages by focusing on social, economic as well as environmental aspects. 7th respondent asserted that the bank was able to gain better prominence in the long run, apart from sustainable advantages. The 8th respondent asserted that effective use of sustainability metrics enabled them to ensure sustainable development, since it was able to build trust with its customers. 9th respondent asserted that the bank was able to develop trust and loyalty amongst customers, thereby ensuring sustainable development. The 10th respondent asserted that the bank emphasized on social, economic as well as environmental aspects for maintaining sustainable development. 4. Why do you think that your bank is able to perform sustainability metrics while measuring its success level of development? 1st respondent stated that his bank was able to perform sustainability metrics through aligning the needs of attaining sustainable development. 2nd respondent argued that his bank was focused towards enhancing success in its level in operation. 3rd respondent claimed that the bank focused on enhancing its operational performance in relation to sustainable development. 4th respondent asserted that aligning sustainable development with business objectives enabled the bank to perform sustainability metrics. 5th respondent claimed that the bank was associated with enhancing success by focusing on the implementation of CRM approaches. 6th respondent asserted that the bank emphasized on building trust with clients that enabled them to perform sustainability metrics effectively. 7th respondent suggested that the bank prioritized development of operations towards performing sustainability metrics. 8th respondent figured that the bank focused on measuring individual sustainability development, thereby performing sustainability metrics. 9th respondent added that his bank was focused on enhancing individual sustainability development that enabled better implementation of sustainability metrics. 10th respondent claimed that the bank emphasized on enhancing sustainability through measuring its success. 5. Which area of sustainable development does your bank is focusing upon? 1st respondent asserted that the bank was focused towards economic aspects towards ensuring sustainable development. 2nd respondent argued that the bank emphasized on developing trust and confidence within stakeholders by focusing on social aspects. The 3rd respondent stated that the bank focused on environmental aspects for enhancing sustainable development. 4th respondent added that bank utilized on both social as well as environmental aspects towards enhancing its goals. 5th respondent claimed that the bank emphasized economic aspects when enhancing sustainability. 6th respondent asserted that the bank prioritized aligning individual activities with that of maintaining sustainability in the long run. 7th respondent added that the bank focused towards economic aspects when ensuring sustainable development. 8th respondent further affirmed that the bank prioritized economic aspects as a part of sustainable development. 9th respondent added that the bank emphasized on social development when prioritizing sustainable development. The 10th respondent stated that economic development was primitive when enhancing sustainable development. 6. How much your bank is competitive in satisfying its customers’ needs by implementing sustainable metrics approach? 1st respondent asserted that his bank maintained competitiveness by focusing on development of transparency within the banking operations. 2nd respondent highlighted the imposition of fresh strategies towards enhancing competitiveness through the implementation of sustainable metrics approach. 3rd respondent said that his bank was associated with enhancing competitiveness by focusing on effective decision-making. The 4th respondent highlighted that his bank enhanced competitiveness by implementing sustainability metrics within the CRM process. 5th respondent affirmed that the bank was unable to maintain competitiveness, and thus was unable to satisfy the needs of the customers. 6th respondent clarified the fact that his bank was associated with the development of its effectiveness within the system towards implementation of the sustainable metrics approach. 7th respondent asserted that her bank was not able to satisfy the needs of its customers efficiently. 8th respondent argued that increased transparency was one of the prime areas of focus made by the bank towards enhancing competitiveness. 9th respondent elucidated that the bank was involved in integrating sustainability within its CRM approaches for building competitiveness. 10th respondent added that his bank was focused towards imposing fresh strategies when enhancing customer satisfaction and building competitiveness. 7. Does your bank show its competitiveness in building trust among its stakeholders by implementing the sustainability metrics approach? 1st respondent asserted that his bank was involved in enhancing competitiveness through the implementation of CRM approach The 2nd respondent argued that the bank was associated with maintaining transparency in its banking operations. 3rd respondent provided an understanding of the fact that proper implementation of sustainability metrics played a significant role in determining trust as well as credibility through the effective implementation of the CRM approach. 4th respondent claimed that his bank was focused towards the overall development of competitiveness for enhancing its operational activities. The 5th respondent asserted that his bank was involved in the utilization of sustainable metrics when ensuring development of better customer relationship. 6th respondent claimed that banks were involved in the overall development of sustainability metrics by focusing on building trust within customers. The 7th respondent however briefed that the application of sustainable metrics enabled coping with the challenges faced and further enabled attainment of sustainable development. 8th respondent clarified that utilization of the various approaches associated with sustainability metrics played an important role in enhancing bank’s competitiveness. The 9th respondent asserted that his bank enhanced its competitiveness by incorporating sustainability metrics within its operational process. 10th respondent however argued that the maintenance of sustainability approach within its operational processes enabled the banks to maintain its competitiveness at a superior degree. 8. Do you find any sustainable approach while transacting with your bank? 1st respondent claimed to have found sustainable approach while transacting with the bank. 2nd respondent asserted that the application of sustainable approach was not observed in his bank. 3rd respondent observed the presence of a sustainable approach while transacting with the bank. The 4th respondent added that the bank used sustainability approach while transacting with the employees. The 5th respondent 5 asserted that while transacting with the bank, sustainability approach could be experienced. 6th respondent experienced sustainable approach while transacting with the bank. 7th respondent highlighted the fact that sustainable approach could be noticed while transacting with the bank. 8th respondent stated that his bank adopted sustainable approach. 9th respondent further asserted that while transacting with the bank, sustainable approach could be observed. 10th respondent added that his bank prioritized the use of sustainable approach and hence, sustainable approach could be observed while transacting with the bank. 9. Explain about your bank’s ability in maintaining a strong financial position by utilising sustainability metrics in its operational process. The 1st respondent confirmed that use of sustainability metrics enabled maintaining a strong financial position by incorporating effective utilization of sustainability metrics in the operational processes. 2nd respondent further affirmed that use of sustainability metrics enabled the bank to enhance its financial position. 3rd respondent asserted that effective application of sustainability metrics within the operational processes enable augmenting the financial position of the bank. 4th respondent stated that implementation of sustainability metrics enabled reduction of the risks inherent within the operational activities of the bank. 5th respondent added that imposition of sustainability metrics in banking industry enabled mitigating the risks associated with managing operations. 6th respondent further stated that effective use of sustainable metrics played an important role towards enhancing the competitiveness of the company. The 7th respondent however affirmed that the bank was able to maintain a strong financial position by integrating sustainability metrics within its business objectives. 8th respondent claimed that sustainability metrics enabled effective sustainable development, apart from ensuring that the bank is able to boost its financial position. 9th respondent stated that his bank was able to enhance its financial position by focusing on integrating sustainability metrics within its organizational objectives. 10th respondent stated that the use of sustainability metrics facilitated his bank’s financial position, since it enabled better development of a substantial understanding of the financial risks, which further contributed to the development of ways to mitigate those risks. 10. According to you, how the approach of sustainability metrics is able to improve customers’ loyalty in banking industry? 1st respondent asserted that approach of sustainability metrics was able to enhance customers’ loyalty in the banking industry by prioritizing improvements in customer services. 2nd respondent added that implementing sustainability metrics enables serving the customers in an appropriate manner. 3rd respondent agreed to the fact that use of sustainability metrics enabled generations of loyal relationship with customers by focusing on the integration of CRM approach. 4th respondent claimed that use of sustainability metrics allowed the elimination of risks, thereby ensuring customer loyalty. 5th respondent stated that the use of sustainability metrics facilitated risk free investment that helped in developing loyal relationships. 6th respondent argued that use of sustainability metrics ensured serving the customers in an appropriate manner, thereby ensuring development of customer loyalty. 7th respondent highlighted that use of sustainability metrics is able to enhance customer loyalty by focusing on the use of better CRM practices. 8th respondent confirmed that use of sustainability metrics fostered increased transparency in banking system, thereby enhancing customer loyalty. 9th respondent suggested that implementing sustainability metrics played an important role in the overall development of trust and confidence that ensured customer loyalty. 10th respondent said that risk free investments played a crucial role in boosting customer loyalty. 11. Provide certain ways through which sustainability metrics can build trust amid the customers in the banking industry. 1st respondent suggested that banks must focus towards paying greater focus on the overall enhancement of customer services in relation to the requirements. 2nd respondent recommended that implementation of CRM approach can assist in the successful establishment of trust within customers. 3rd respondent suggested that the imposition of sustainability metrics approaches in the banking industry can play an important role in recognizing the potential customers. 4th respondent recommended that development of new strategies towards attracting customers can help in establishing trust with customers. 5th respondent suggested that practicing CRM approach as part of sustainability metrics plays an important role in building trust amid customers. 6th respondent suggested that imposition and practice of sustainable CRM approach can enable development of trust within customers. 7th respondent recommended that use of sustainability metrics can enable development of new strategies towards ensuring development of trust. 8th respondent suggested that implementation and evaluation of sustainability metrics can enable development of trust amid customers. 9th respondent claimed that implementation of CRM approach can develop trust among customers. 10th respondent argued that meeting client’s requirements can be helpful in building trust within customers. 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