Sogetis Teampark Management - Assignment Example

ANALYZE SOGETI’S TEAMPARK of the of the Question What was at stake in TeamPark launch? TeamPark was an online and collaborative tool designed for global workforce of Sogeti Group. There was lack of coordination in this organization and this triggered demand towards such communication platform. This platform would enable employees to exchange their ideas without coming in direct contact with one another. TeamPark was a new concept but there were various issues associated with this idea. Management eventually faced dilemmas while undertaking decision to implement this innovative platform. Firstly direct control shall be eradicated from the organizational system when team members would be given flexibility to communicate through such social network sites. Sogeti shall be able to efficiently explore creative ideas and best talents but there will remain a question of data security. Information being exchanged can be accessed by a third party that would adversely affect the organization. Trust, data security and accessibility were the major issues revolving around decision making process of TeamPark launch (Vohra, Srivastava and Pande, 2014). Technology based platforms might even eliminate close relationships formed through face to face interactions. It was important for the firm to provide technology based services to their clients. Transformation of the organization into an intelligent business was essential but there were also negative consequences. Control over employees was at stake with the launch of TeamPark. On the other hand, team conflict shall even arise due to disagreements regarding adoption of this technology. Traditional business culture or organizational environment was truly at stake in the TeamPark launch decision. Modern technologies tend to disrupt employee relations rather than setting forth collaborative workplace environment. Question 2: Effectiveness of TeamPark’s implementation Implementation phase for TeamPark encompassed building, testing, configuration and installation of an innovative platform. Launch of this platform was based on integration of components. To certain extent implementation phase of TeamPark was effective. The redesign of various structures and processes supported adaptation to a specific environment. During this phase there was training provided to moderators, future catalysts and floor-walkers. The entire implementation phase has been highlighted in Appendix 1. A pilot run program was organized for 100 people located in three countries so as to determine efficiency level of the platform. Implementation phase could have been more effective if the firm focused on prior training initiatives. This in turn resulted into serious problems in context of users finding it problematic to access such platform. Server issues were witnessed during implementation phase. The launch phase comprised of slow response time and wide array of errors. These issues could have proved to be a major threat but team members were able to manage such scenario in least time possible. Technical project manager also faced serious challenges in terms of coordinating platform information across other offices globally. System crashes and numerous bugs were other challenges which could have been noticed in final version of the designed platform. Firstly the beta version was launched in order to determine compatibility and then there was release of final version. Employees in the initial stage were focused towards exhibiting personal actions through utilizing this platform (Vohra, Srivastava and Pande, 2014). On the contrary, Sogeti Group considered this platform to be a business resource. Scenarios and cases were outlined in the implementation phase which enabled people to understand commercial usage of such application. In the implementation phase there were productive measurements for overall usage. KPIs were also updated so as to determine current performance level. Question 3: TeamPark for external stakeholders Social collaboration is a necessary element so as to transform a firm into an intelligent organization. This form of collaboration is not only centered towards internal stakeholders but it also should encompass external stakeholders. External stakeholders play a vital role in business growth. They should be able to access essential information so that they can contribute innovative ideas. TeamPark is recommended to be inaugurated for external stakeholders and clients. This is simply because it shall establish a strong connection between external stakeholders and business organization. Stakeholders often need to access crucial information in order to participate in decision making process. TeamPark would provide a platform whereby external stakeholders can remain updated regarding any business scenario. There are some options available to top management in terms of extending this communication platform. Data security is an issue related to such innovative platform. The company needs to recruit an external agency which shall take into consideration all possible security measures. Restriction needs to be implied on information exchange so that confidential information is only provided to certain group of individuals (Vohra, Srivastava and Pande, 2014). The top management would govern information distribution across different entities. Secret codes can be provided to authorize users in order to distinguish between third party and external stakeholders. On the other hand, communication platform could comprise of customization options to track information accessibility. Question 4: Evolution of Sogeti into intelligent firm The transformation of Sogeti Group into a more intelligent firm shall bring forth required changes within business organization. Team managers believed that there was a need for altering behavioral changes and their respective mindset. Platform would be a flexible one but no content was able to be modified. Collaborative working approach was not present in Sogeti Group. This new platform shall initiate collaborative performance where all team members would contribute their creative ideas or opinions. Social collaboration platform was innovative approach so as to bring close all business subsidiaries. Often it is observed that it is difficult to establish coordination between diverse business units. Social platform is an essential business resource for Sogeti Group. Intelligent organization basically means that traditional business practices would be eradicated. Traditional practices do not include technology based communication approach. In earlier times more focus was on face to face interaction. However intelligent firm like Sogeti Group shall be inclined towards technological applications. Technology based communication platform would help to portray current business scenario of different subsidiaries. Information gathered can be later utilized for formulating effective business strategies. This organization earlier was not people centric but adoption of such platform would transform entire organizational culture. People centric business organization will indicate high degree of flexibility and smooth flow of opinions or ideas (Vohra, Srivastava and Pande, 2014). Knowledge sharing would exist not only within business units but also across external stakeholders. Employees before implementation of TeamPark had limited conversation with central office. This program is bound to enhance employee engagement level and decrease dissatisfaction level amongst employee groups. Question 5: Future Challenges The vision of Sogeti Group is to provide high quality service to all its clients. Global management team of the company was responsible for assessing effectiveness of such program. Employee engagement level was supposed to be enhanced by the group. There are a lot of challenges revolving around this innovative concept. Firstly there was confusion regarding whether this platform will be open or restricted. Empowering clients to utilize this platform was another challenge for the firm. Sogeti Group has to design such a platform where certain percentage of information can be transmitted whereas some portion can be restricted. Values and vision of the company was all about empowerment, openness and transparency. On the basis of this vision, the biggest issue was sharing of sensitive information with external stakeholders. TeamPark platform provided users with multiple applications and this in turn disrupted the main reason behind formation of such platform. Social challenges are another area of concern for Sogeti Group. Culture shock in this group was prominent due to a noticeable shift from traditional practices to a modern framework (Vohra, Srivastava and Pande, 2014). Future challenge might be employees speaking truth on this platform which appears to be annoying for managers. This would result into team conflict and decrease overall productivity level. Strangers being included in this platform shall be uncomfortable for many users. On the contrary, employees may spend their maximum time on this platform causing delayed tasks. Reference Vohra, V., Srivastava, M. and Pande, S. (2014). Sogeti’s TeamPark – designing intelligent organizations for the future. London: Ivey Publishing. Appendices Appendix 1: Implementation Phase Read More