Writer's choice - Essay Example

Management Q11 How might the dimensions of product design (performance, features, reliability, durability and aesthetics) discussed in this chapter be applied to services? Of course, the dimensions of product design apply to services because, if properly implemented in the service delivery, they can help in enhancing its quality. First, reliability is required in service delivery because it can help in ensuring that all activities are done in a timely manner as per the schedule. Besides, features and high performance are required when producing services as it can go a long way in ensuring that it is of a high standard.

Moreover, aesthetics needs to be considered when offering services because it can improve its outlook and makes it appealing to the clients. Lastly, the concept of durability also needs to be applied in service deliver. Just like in the production of goods, services need to be long-lasting if properly and professionally offered. This clearly shows that the dimensions of product design are not limited to the production of goods, but can also play a vital role if applied in the delivery of services so as to satisfy the diverse needs of clients.

Q21 What is Hoshin planning or policy development? Explain how this approach is used in organizations. Hoshin is a management approach which simply refers to policy development aimed at managing change within an organization. It can be applied in an organization by first carrying out an organized and coordinated strategic plan to prioritize and identify the main goal which needs to be accomplished within a certain period of time. Then, all the stakeholders at all levels: top management, senior management, middle management and subordinates are incorporated in the implementation of the goal.

To accomplish this, the plan should be given enough financial support and implemented and constantly assessed and reviewed to ensure that all loop holes are identified in time. If this is properly done, the organization can succeed in improving its performance and accomplishing its main goals. However, it should be noticed that Hoshin advocates for an organization-wide planning as it acknowledges that the entire management should be involved as part of change process within the organization.