Virtual Business Organizational Problem - Essay Example

Virtual Business Organizational Problem: The Sky Golden Hotel 0 Introduction Over time, our organization has been at the top of its game by providing high-quality services to our esteemed customers. Nevertheless, the last twelve months have been challenging for our institution due to a slump in quality of our services as has been raised by most of our clienteles. This report provides further insight into the problem and some of the mechanisms that we can apply to improve the situation. 2.0 Organizational Problem In as much as a considerable percentage of our customers have provided positive reviews, the negative reviews that have been raised are based on some of our staff being unhelpful, offering poor services and low quality food being served. 2.1 Problem Identification Well, over 80% of our clienteles have always given our amenities five-star ratings, and that is good for our business.

This implies that the complaints have been raised by about 20% of our customers. In order to prevent this group of users from opting for our competitors, we should put up strategies to respond to their concerns (Information Resources Management Association, 2014). In as much as most of our workforce have often served our clients to the best of their ability, a section have been rather unhelpful in that they have on some occasions delayed in responding to our customer’s needs (Prideaux et al, 2006).

These refer to staff members who take a lot of time in serving clients meals, and when they finally offer the service, they lack the courtesy to apologize to the customers for the late service. In as much as The Skyline Hotel has often been known for offering first-class amenities, our consumers have raised the issue of the services no longer being flawless. Incidences are mentioned where some of the clients were served cold coffee, which could not dissolve lumps of sugar as well as one where the undrunk wine was poured back into the bottle. 2.2 Critical Cause The organization is located within a luxury setting and that it has often been the yardstick of comfort for most of our competitors who are within range.

It is well equipped, and its facilities are a state of the art. Our human resource department has always hired the best crop of potential candidates, who share both professionalism and passion for their work. In the wake of this latest revelations nevertheless, there is no doubt that a section of our employees are not appropriately motivated (Djellal & Gallouj, 2008). In like manner, some of them may not be suitably trained for their job. In as much as customers have various needs and have diverse expectations on how they are to be served, they share one desire in that they expect first-class services that are equivalent to the money they spend.

Some have even complained of the fact that the charges are so high for the services. 3.0 Conclusion For us to ensure that our organization remains relevant to the market, we should adopt the incentive theory of motivation. This can be accomplished by rewarding our workforce for tasks well done and creating a favourable work environment. It is imperative for the administration to ensure that it subjects all the employees to constant training as this will ensure that our organization remains strong amidst all the challenges. 4.0 References Djellal, F.

, & Gallouj, F. (2008). Measuring and improving productivity in services: Issues, strategies and challenges. Cheltenham, UK: Edward Elgar. Information Resources Management Association. (2014). Hospitality, travel, and tourism: Concepts, methodologies, tools, and applications. Prideaux, B., Moscardo, G., Laws, E., & Ebooks Corporation. (2006). Managing Tourism and Hositality Services: Theory and International Applications. Wallingford: CAB International.