Operations Management - British Airports Authority - Case Study Example

The paper 'Operations Management - British Airports Authority " is a great example of a management case study. The study of operations management is a core area to an organisation considering that it provides for an opportunity to present an in-depth analysis of the situation as experienced in an organisation. In the daily operations of an organisation, the realisation of the objectives or goals of such an organisation squarely lies in their feasible use of adequate operation management techniques (Heizer, 2010).

In this consultant’s report, the center of concern shall be on the study of British Airways and British Airports Authority in relation to the presented case study about Heathrow Terminal 5, and the possible means by which the terminal could have benefitted the corporations. Considering the huge investments that were channelled into this new terminal, failure of performance was the least that could have been expected by the two corporations, British Airways and British Airports Authority.

From passenger delays, disappearing bags to cancellation of flights, the effects of the scenario are quite evident. This management report shall put a focus on key issues that were identified by the two organisations, the approaches and concepts that apply to the scenario and a reflection of the findings and how they would relate to the actions taken by British Airways to mitigate the situation. Finally, this study shall conclude by an overall comparison of the proposed actions that can be taken in comparison to those that were taken by the British Airports Authority and British Airways.

Key issues identifiedThe understanding of operation management takes into consideration the acceptance of the fact that it is a great area of concern for most businesses since it relates to their production of goods and services thus, taking responsibility in ensuring that the business operations of the respective companies are efficient in relation to the resource base of the company. As such, the practising of operation management should be able to effectively meet the requirements of the customers given that it is usually concerned with the management of the process that converts the available inputs (of labour, energy and materials) into the intended out (in this case, in the form of services).