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Billing System Upgrade with Web-Based Version Project of Rick Auto Enterprises: A Communication Plan - Case Study Example

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This document is the Communication Plan for the “Billing System Upgrade with Web-Based Version” Project of Rick Auto Enterprises. It is essential to those involved with the project that all the stakeholders stay well-informed about the project's impact, progress, and timeline.

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Billing System Upgrade with Web-Based Version Project of Rick Auto Enterprises: A Communication Plan
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Download file to see previous pages The project is envisioned to involve changes to existing business processes, changes to existing jobs, and/or the creation of new positions. With the new web-based version, customers and auto brokers will be able to view and pay their bills online, as well as access a billing customer service agent is required. This change will affect the billing, sales, and customer service departments but it is expected to reduce costs, improve customer satisfaction, and reduce the number of days for outstanding accounts receivable.
Ownership of the existing system rests with the Billing Department. However, with the benefits projected to be derived from the upgraded system, especially with the implantation of the web-based version, the Customer Service Department has been designated by the chief operations officer as a major stakeholder of this project as well. As such, the Customer Service Department has been included in this Communications Plan.
This document describes the communication plan for the “Billing System Upgrade with Web-Based Version” Project, including both regular and exception reports and meetings. Purpose, formats, contents, and distribution information are provided.
Submission of regular reports by the Project Team/s to the Project Manager and the Project Manager to the Department Managers and Senior Management have been included in the Communication Plan to ensure that everybody concerned is apprised of project status on a regular basis. These regular reports include achievements or completed tasks during the period covered by the report, anticipated tasks for the following period as well as anticipation of problems that may occur in the future due to current situations. These details will provide recipients of the report inputs to future decisions in support of project objectives. ...Download file to see next pagesRead More
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