Total Quality Management - Assignment Example

The paper "The Procedure for Implementing Total Quality Management in Silverline Enterprise" states that the future of TQM rests on the automation of the process.... , a total failure in judging the changing consumer preference as well as the level of market demand, the staffs and the management stood as two different poles, exactly opposite to each other, neither harmonization of work nor spontaneous participation on behalf of the staffs in the operation of the shop....

Customers have lots of options, thus if a person is not satisfied they will switch to another company.... One of the differentiating factors that can help a company achieve customer retention is to… “Customer service is one of the most important ingredients of the marketing mix for products and services” (Thetimes100, 2009)....

It is also known as the fishbone diagram or the Ishikawa diagram, named after the Japanese quality expert who made it famous.... It deals with their inability to answer customer calls properly and effectively.... The company deals with a large number of calls for service, sales, accounting and various other departments....

The concepts of Total Quality Management and competitive advantage are a couple of them.... This paper is devoted to the discussion that is Total Quality Management enough for competitive advantage.... Before the paper moves any further, it is important at this stage to understand and reflect on the basic concepts of Total Quality Management and competitive advantage.... Experts view Total Quality Management as a “Management or corporate philosophy that asks firms to strive for making the best use of all the available resources and integrating all organisational functions such as Research and development, Planning, Manufacturing, Customer Service, etc so that organisational goals of maximum profit and customer satisfaction could be attained in the best possible way” (Hakes, pp....

This paper "Total Quality Management of The Ford Motor Company" focuses on the fact that the Ford Motor Company is one of the renowned American automotive manufacturing companies operating competitively in the global market.... The focus on Total Quality Management practices with the inclusion of all employees as the key quality strategy brought in a sea of changes in the organizational practices which can be correlated and used as a lesson by other organizations as well (Evans & Lindsay, 2011)....

The paper "Total Quality Management of Bank Muscat" states that the entire concept of TQM has been assimilated by Bank Muscat into its system and in this regard, it has been recognized by numerous institutions for being excellent in its quality of services.... In the same manner that commercial banking industries need to ingrain among employees an organizational culture that supports the principles of Total Quality Management; whereby, everyone is contributing to the quality enhancement of the company and all are committed to the pursuit of excellence and customer satisfaction....