Services Based Organisation Report - Essay Example

These developmental processes include coaching, mentoring, eLearning, action learning and blended learning (Becker and Gerhart, 2009). This paper is focused on the employee development of a firm on the grounds of eLearning and how it has been improved over the years to foster employee development and using organisational resources efficiently. The purpose of the human resource management department is not only to look after the employee acquisition and performance level, but also to ensure that the firm is able to improve the employees’ skills and knowledge.

An organization with a high skilled employee base is most likely to yield a higher performance level than its competitors. Therefore, it is vital for a firm to engage in employee development to gain a competitive advantage over its rivals (Baumruk and Gorman, 2009). The advent of globalization has made the global business market a more open place; this as a result has also increased the competitiveness of the industry. Therefore the companies constantly seek out new ways to improve their operational and production process so that they can stay ahead of their competitors (Eunmi, 2009).

The traditional way to achieve this is to invest in high end manufacturing process and infrastructure. The firms often overlook the importance of the individuals who run the operational process. Moreover, owing to the myopic vision of the organization, it is caught up in achieving short term goals only, which as a result deviates the focus from the employees. This as a result reduces the productivity and efficiency of the firm as well as the chances of its sustainability (Sugumaran, 2008). Currie and Kerrin (2010) have stated that one of the effective ways of improving the productivity of the employees is to provide them with proper training.

It can be defined as the planned effort of the organization to improve the competencies and knowledge base of the employees, which includes the