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Customer service - M - Coursework Example

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The company is improving its performances and increasing its sales by creating trust along with transparency in its operations. The company through its constantly increasing profitability and…
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Download file to see previous pages It is vital for Tesco to build trust amid customers regarding prices and its stability to attain increased competitiveness. Tesco in order to meet its standards has undertaken initiatives to create immense value for its customers as well as shareholders through leveraging its experiences. The vision of Tesco is “to offer simple, transparent, and convenient products which reward its customers’ loyalty and strengthen their bond with the business” (Tesco Plc, 2014). Tesco complies with requisite legal aspects and best business practices to meet its customer demand for securing increased profit. The aim of Tesco is to provide best services to every customer in order to enhance customer loyalty towards the brand. The objective of the study is to understand the importance of legal aspects, customer service standards, and performances relevant to Tesco and its customers.
Customers are bestowed with numerous rights and protections in order to get the best results and prevent offensive practices within the business. Tesco understands the legal rights of consumers and hence provides proper information about its products to them. Moreover, to ensure effective management of the customer services, Tesco provides helpline numbers and customer helpdesk and resolve their queries and complaints. From the perspective of organisational requirements, it is important for Tesco to provide a better shopping experience and deliver a proper after sales services for encouraging customers engage in repeated sales. Customer satisfaction is the key to success and hence it is important to understand and track their changing needs. Ensuring ethical operation and knowing customers are essential for business to sustain in the long-run. Every company needs to follow certain rules and legislation, along with external regulations to manage customers in a fair and efficient manner. It is observed that complying with legal aspects enhance the quality of services. ...Download file to see next pagesRead More
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