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Personalized Customer Service - Coursework Example

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From the paper "Personalized Customer Service" it is clear that human resource of the company is its internal customer and requires a regular dose of admiration. The company should show gratitude to them and find methods to let them know how significant they are. …
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Personalized Customer Service
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Download file to see previous pages It is great that companies are moving a step ahead, implementing approaches that pay attention to the frequently ignored voice of the customer, leveraging this response to applying further customized policies into the resolution procedure and, therefore, making the progress from straightforward case management towards comprehensive, personalized customer care (Crisp Learning, 1998). It is not a simple task to sum up the framework of the present day’s consumer in a singularly described procedure. Not just do consumers personal requirements show a discrepancy on a case-by-case basis, but also as a collective whole, customers requirements are growing and have turn out to be a lot more intricate and challenging as compared to previous generations.
Businesses are always trying to find techniques to not just meet these high hopes, but also go beyond them. Customers want not only personalized answers to their queries, but are as well trying to find personalization in terms of the approach company and its representatives adopt to take care of them.
Personalized customer service is one of the single most essential factors most organizations fail to notice, although it is the single factor that can in fact create trust with their customers at every step. From the instant they approach the company’s outlet or representative to the instant they take delivery of their order, giving personalized customer service will let one’s clients make out that they are the most essential business asset (Barnes, 2000). It does not actually take a lot of creativity to offer this level of service to the clients. Simply think about their opinion. What are their expectations of the company? How do they want to be treated by the company’s representatives? When it is known what is expected from the company, the company should go ahead of it. Do not provide only the smallest levels of service; surpass them on every level of the customer experience. ...Download file to see next pagesRead More
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