Operation management - Assignment Example

Download file to see previous pages Moreover, operation management enhances the quality of services and hence develops the acceptance of the organisation among the consumers. Furthermore, operation management helps in monitoring the services and develop the same to enhance the standard leading to consumer satisfaction (Kleindorfer & et. al., 2005).
With this regard, the paper elaborates on the operation management prevalent in the Intercontinental Hotel Groups. Operation management is observed to be crucial for the group as it helps in enhancing the level of services and consumer satisfaction at a global domain. The hotel group started operating in the year 1946 and has been successfully developing its global consumer base across culture. Moreover, with the elite class services and luxurious offerings the hotel has been successfully developing its image among the consumers, planning for luxurious destinations. With its elegance and distinctive styles that is distinguishable from the other hotels makes it ultimate travel destinations for tourists. However, the hotel needs to monitor their present situations to develop their quality in order to enhance their consumer base. This would help in developing the different approaches of the hotel services to meet with the elated needs of the consumers. The paper would also focus on developing the different environmental changes that has been initiating the organisation to manage such changes and increase their consumer services with the help of operation management (1IHG, 2013).
The performance objectives support enhancement of different approaches of an organisation by providing guidelines that would help in developing the services. This aspect would enhance the organisational ability to meet with the elated needs of the consumers. It provides with the development of different approaches and helps in assessing the same to enhance the ...Download file to see next pagesRead More