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Meeting Customer Needs - Assignment Example

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Their main headquarters are in Dallas, Texas. Initially, the company was operational as a monopoly. However, in 1984, it underwent changes whereby the whole company split into seven sections; AT&T owned part of the whole…
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Download file to see previous pages To begin with, it is one among the top providers of the IP-based communication services. Secondly, they also provide the 4G LTE network. Thirdly, they are providers of the major wireless carriers within the United States and other neighbouring countries. Finally, the company further owns approximately thirty-four thousand Hot spots at popular joints, a notable example being in restaurants and hotels (Anon).
A publication on Consumer Wireline Broadband Performance in the United States shows that, some internet providers did not deliver the speeds they had advertised. An example of the same is AT&T. Internet providers always use this strategy of promising more and giving less. This is always a way of outshining each other. From what AT&T had promised his clients it only delivered, a percentage slightly lower than 90. The report provided by Federal Communications Commission reveals that AT&T Corporation provide 87% of the advertised service packages (Commision, 2013).
Currently, AT&T enjoys a wide range of customers, ranging from those using the AT&T high speed DSL internet, AT&T local phone service, AT&T long distance, wireless AT&T and the AT&T Digital Satellite TV. Customers can now be able to access VPN services. This is in order to secure communications with flexible private Networks providers. Also with through AT&T, several offices have been equipped with high-speed Ethernet network solutions, which can be implemented in different types of setups. AS from recent research, it has been found out that customer’s ideas play an important role in the development of new products. This is what is known as collaborative innovation (Anon).
AT&T now for generations has provided quality services and products for their customer. The company’s mission now is to bring the world to the people. This vision is accomplished by the countless innovation that are seeded and delivered to the businesses and other customers in both ...Download file to see next pagesRead More
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