StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Analysis - Case Study Example

Comments (0) Cite this document
Summary
This issue is traced back to flawed job design and unequitable salary structure. To address this issue, a cash reward system is proposed to improve employee performance that could lead to…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER96.9% of users find it useful
Analysis case
Read TextPreview

Extract of sample "Analysis"

Teacher DrainFlow Case DrainFlow is experiencing unusually high and employee dissatisfaction rate. This issue is traced back to flawed job design and unequitable salary structure. To address this issue, a cash reward system is proposed to improve employee performance that could lead to customer satisfaction. A standardized hiring process is also proposed to address the seemingly lack of emotional labor among employees that resulted to 30% of customers considering other plumbing companies should they encounter similar issue.
I. Cash reward system
Reward is a common motivational tool used by managers to increase productivity and efficiency as well as to promote employee satisfaction. Therefore, the cash reward system proposed at DrainFlow should be aligned with this objective.
Unfortunately, the proposed mechanism of individual productivity as a basis of cash reward is not aligned with this objective. DrainFlow’s performance are often dependent on another job category to perform effectively and efficiently. For example, the 20 completed calls of order processors does not necessarily translate to customer satisfaction because other employees has to do other jobs in the chain to satisfy customers. It does not guarantee that the plumber will do the job well as well as other employees such as billing representative and assistant plumber. It does not also address the root cause of job dissatisfaction which is unequitable salary structure and flawed job design. Also, customer satisfaction requires team work and collective effort in plumbing business so instead of individually rewarding employees, emphasis should be made on the customer satisfaction as the criteria of reward. Individual reward system will still be installed in the company’s reward system such as commendation from customer but will not be the sole criteria of reward.
II. Hiring recommendation
At present, there is little consistency in the hiring practice of DrainFlow. This hiring practice is flawed because the company may be getting talents that is not consistent with company objective. For example, its employees has little customer service aptitude and see the business in terms of technical plumbing practice. While this may mean that the employees know how to do the job, this still could result to low customer satisfaction evident with the following problems. 25% percent of customers ended in no service call because customers was confused by the diagnostic questions the order processors asked and did not sufficient skill to explain the situation. 40% of customers are not satisfied with the service, 75% of completed work ended with other problems and 30% of customers would consider the competitor if they have another plumbing problem. These problems can be traced to lack of personality trait to complete customer interaction component of their jobs. This deficiency should be addressed by the hiring practice of DrainFlow and should include it in the standardized hiring process. Among the trait of the big five personality that should be standardized in the hiring process is the extraversion personality trait. Extraversion refers to the sociability and high degree of emotional expressiveness of an employee (McCrae and Costa 83) of which employees of DrainFlow lack that led to customer and employee dissatisfaction.
Work Cited
McCrae, R.R., & Costa, P.T. “Validation of the five-factor model of personality across instruments and observers”. Journal of Personality and Social Psychology, 52, 81-90. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Analysis case Study Example | Topics and Well Written Essays - 500 words”, n.d.)
Analysis case Study Example | Topics and Well Written Essays - 500 words. Retrieved from https://studentshare.org/management/1659359-analysis-case
(Analysis Case Study Example | Topics and Well Written Essays - 500 Words)
Analysis Case Study Example | Topics and Well Written Essays - 500 Words. https://studentshare.org/management/1659359-analysis-case.
“Analysis Case Study Example | Topics and Well Written Essays - 500 Words”, n.d. https://studentshare.org/management/1659359-analysis-case.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Analysis case

ENVIROMNMENTEL ANALYSIS CASE STUDY

...?Environmental Analysis Case Study Introduction Wal-Mart Incorporation with its headquarters based in Arkansas in United s on a weekly average caters to the need of around 200 million customers spread around the world. The retail chain is spread on a network of 8,838 outlets based along fifteen different countries. The total sales for the 2010 period amounted to around $405 billion. Total manpower strength of Wal-Mart stands to around 2.1 million people operating along the global sphere. The company was ranked the first by Fortune Magazine in 2010 as the world’s most admired retail company. The retail firm operates on the basis of several formats like Discount Stores, Supercenters, Neighborhood Markets and Marketside to help cater... ...
9 Pages(2250 words)Essay

Feasibility Analysis Case Study

...Chief Information Office (CIO) [Click here and type CC: [Click here and type 11/25 Re: Purchasing VoIP I am writingin this to you to recommend you to purchase the VoIP system instead of leasing it. In order to come down to a valid conclusion regarding the two available options, I did an NPV analysis (excel sheet attached) and the results of my NPV analysis suggest that NPV would be a wiser option compared to leasing. If you look at the numbers in the NPV analysis template, you will also see that the NPV would be a wiser option to opt for against leasing. At an interest rate of 12%, the template shows that the NPV would be $892 with positive future cash flows. Similarly NPV is positive as...
2 Pages(500 words)Essay

Financial analysis case report

...Finance and Accounting Topic: Financial analysis case report Financial ment analysis enhances the decision making process. The research focuses on the Dupont formula as a decision tool. The research entails the use of financial data to compare and contrast Lowe’s and Home Depot. Lowe’s must focus on the increasing its product, price, place, promotion and people strategies to increase its revenues. In terms of briefly talking about the question, the research is focused on analyzing the difference between the Dupont performance of Lowe’s and Home Depot retail stores. Table 1 Dupont Dupont Result 2011 2010 2009 Lowe 0.11 0.09 0.12 Home Depot 0.18 0.14 0.13 John Guerard (37) emphasized the...
4 Pages(1000 words)Case Study

INTEGRATIVE ANALYSIS: CASE APPLICATION

...? Integrative Analysis: Case Application of Stevie Fielding Affiliation with more information about affiliation, research grants, conflict of interest and how to contact Integrative Analysis: Case Application of Stevie Fielding SECTION 1: NARRATIVE OF THE MOVIE ‘STEVE’ Stevie is a feature documentary film, directed by the “award winning director Steve James of Hoop Dreams,” and it narrates the saga of Stevie, through illustrating how “years of poverty, neglect and abuse” can wreck the life of a small boy and affect his development into a mentally healthy and responsible individual (Stevie, 2004, p.3). The movie, which begins with William Falukner’s philosophical thought, “The Past is Never Dead. It’s not even the past,” reflects... systems...
8 Pages(2000 words)Essay

Organisational Analysis (case study)

...&D, ESD, Production and Sales. The case analysis reveals that Rondell has a strong point in having a highly dedicated and loyal workforce including its production floor staff. The problems prevailing are mainly located higher up the hierarchy and have affected the department head and deputy dead levels. The trigger question of Who (which system) is ready for change reveals that Rondell as a whole is not ready for a change in different degrees. The readiness may lack in the leadership level followed by production department while sales and R&D too need to redesign their processes. The locus of the problem lies in the entire system where the ad hoc nature of the business process and redundant functions...
10 Pages(2500 words)Essay

Financial analysis case study

..., a directors’ report must contain the following information: Names of directors at any time during the year; principal activities of the company during the year; the amount recommended by directors to be paid as dividend Except for small companies, a business review of development and performance of the business during the reporting period and company’s business position at the end of year. In case of listed companies business review should contain i) trends and factors affecting company’s future development, performance and position of business, information about environmental matters, company’s employees and social and community issues, and information about important contractual and other business arrangements. ii)...
5 Pages(1250 words)Essay

Critical analysis case study

...the kind of diet that was good for him. They emphasized on the importance of hygiene and observation of some sign for improvement or deterioration of health. They informed the patient to always seek the advice of the doctor in case he felt something strange about his body (Faulkner, 1996: p. 357). When the patient paid frequent visits to the hospital, the nurses are helpful in carrying out some scheduled diagnostic tasks which include but not restricted to blood test, physical examination, urine analysis, X-ray, and so on. The decision to do these examinations is to establish that the patient’s health is improving and he could enjoy better health (Taylor & Kermode, 2006: pp....
19 Pages(4750 words)Essay

Analysis case about death

...Criminal Law Death Case Analysis Betty’s liability for the death of Chloe Liability is the legal responsibility for acts committed or omissions. In criminal liability, the accused is found responsible for their acts which constitute a crime that leads to prosecution by the state, convicted and the appropriate punishment given. It ensures that justice is pursued and remedy or damages awarded. From the case at hand and facts therein, Betty is criminally liable for her acts. The requirements that constitute a crime are satisfied. That is, there is both mens rea and actus reus. Mens rea refers to the intention of the accused or rather what the accused is thinking at the time of committing...
4 Pages(1000 words)Essay

Ratio Analysis Case

...R Ratio analysis case Section You decide to assess the rate of return that the company is generating. Calculate and analyze the following ratios: a. Return on total assets. (Total assets at the beginning of the year were $2,500,000.) Return on total assets = net income/average total assets =140,000/ [(2500000+30000000)/2] =5.09% b. Return on common stockholders ‘equity. (Stockholders’ equity at the beginning of the year totaled $894,000. There has been no change in common stock during the year.) ROE = net income/average shareholders’ equity =140,000/ [(894000+1000000)2] =14.78% The company is relatively profitable, and it is performing well too, it has some returns on the investments. However, it is less...
3 Pages(750 words)Speech or Presentation

Business Analysis Case Study

...BUSINESS ANALYSIS CASE STUDY of the of the Table of Contents Business Analysis planning and monitoring 4 Plan business analysis approach 4 Stakeholder analysis 6 Plan business analysis activities and communication 7 Requirement management process 8 Business analysis performance 8 Elicitation 8 Preparing for elicitation 8 Conduct elicitation activity 9 Document elicitation results 9 Requirement analysis 12 Prioritizing requirements 12 Organizing requirements 13 Model requirements 13 Constraints 15 Solution assessment and validation 15 Assessment of proposed solution 15 Requirement...
16 Pages(4000 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic Analysis case for FREE!

Contact Us