GSV Software and Service Operations Management - Assignment Example

The development has helped in making a big step in the fight against terrorism and terrorist activities together with the prevention of the trafficking of goods. The software has therefore been welcomed warmly in the market eliciting the need to handle a large customer base.

GSV has a well-planned production strategy that is aimed at satisfying its large customer base. The aim of a company being to satisfy its customers with high-quality products, GSV has attained that without compromising the quality of its programs. In its work, it integrates CSR and sustainability with its products and operations. To ensure third-party satisfaction, it complies with supply chain security global standards of various regions which include PIP in Canada, CTPAT, WCO, and AEO in Europe. According to Johnson and Clark (2008), customer satisfaction is the ultimate goal of any company, the providers liaise well with the parties in the supply chain to get the information required to maintain global business security (71). The security self-assessment tool that is incorporated into the program is important in verifying the integrity of the person.

This can be done by introducing a customer feedback forum so that they can address the arising issues and improve their products. Read More