StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Retention: Deciding to Act - Case Study Example

Comments (0) Cite this document
Summary
The turnover is a serious problem since WWW has been experiencing an overall turnover rate of 65% for attendants and 20% for the custom specialists. The situation is critical since company does not have any managers left. The rate of the employees’ turnover has been…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER95.8% of users find it useful
Retention: Deciding to Act
Read TextPreview

Extract of sample "Retention: Deciding to Act"

Attendant Retention Strategy and Do we think turnover is a problem? Yes. The turnover is a serious problem since WWW has been experiencing an overall turnover rate of 65% for attendants and 20% for the custom specialists. The situation is critical since company does not have any managers left. The rate of the employees’ turnover has been increasing at a steady rate since the previous year. The attendants who play the most crucial role in the operation of the car wash service represent the highest percentage of the turnover rate, at 65%. The managers who are responsible for the management of each of the four facilities are not present, thus, there is risk of the company falling drastically.
According to Jackson, Schuler, and Werner (2012), reducing turnover among the best-performing employees can increase the firm’s performance. The turnover is negatively affecting the company’s ability to offer strong customer-service orientation. This implies that the overall costs of the company’s operation exceed the turnover since the attendants, custom specialists, and the managers play an important role in the smooth operation and management of the car wash service.
2. How might we attack the problem?
Due to the enormous amount of work that the attendants carry out, Wally can implement technological devices to help the attendants in working. Wally can purchase several vacuum cleaners to help the attendants in washing the floor mats. The company can employ a mechanic to repair the broken machineries so that the attendants’ workload is lessened. The company can also employ other methods of interacting with the customers such as placement of suggestion boxes in the car wash exit. The company can provide stress management sessions to help the employees cope up with pressure. MacLean (2001) asserts that stress management programs are essential for employees to be able to handle the everyday events of their lives at work and at home.
In order to implement the purchase of new machinery, the company should reduce the number of attendants to about ten. Wally can also increase the employees’ basic pay by a small margin to motivate them. Since job promotion opportunities are limited in the four facilities, the company can promote the attendants to the custom specialist positions in the new facilities later. The custom specialists can also be promoted to occupy the managers’ vacant positions.
3. What do we need to decide?
The company should consider the retention of the high-value employees, especially the attendants since they play the most critical role in the smooth running of the company. Wally can provide retention initiatives such as increment of salaries and reduction of workload. However, the company should carry out a comprehensive budget analysis in order to determine how the increments and purchase of new assets will be conducted, while still maintaining a positive curve in the profit returns.
The roles of the attendants and managers should also be considered in order to determine the appropriate number of employees that can effectively operate without straining the company’s resources.
4. Should we proceed?
Since the solutions provided require little flexibility to implement, it is advisable that the company proceeds to make the new changes. The timing of the new changes should take place during the normal business season, at the beginning of a new month. The probability of the new changes being effective is high since little capital is required to invest; while the profit margins are kept constant.
5. How should we evaluate the initiatives?
The initiative of retention should be evaluated based on costs expenses in relation to the benefits. Since the WWW Company is a small-scale business, the profit margins are given a top priority since it is a profit-oriented business. The company also reports increased cases of turnovers by high-value employees, therefore, the initiatives should also be considered at this level.
References
Jackson, S. E., Schuler, R. S., & Werner, S. (2012). Managing human resources. Mason, Ohio:
South Western cengage learning.
MacLean, P. J. (2001). Taming turnover: Creating strategies for employee retention. Edmonton:
Silver Creek Press Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Retention: Deciding to Act Case Study Example | Topics and Well Written Essays - 500 words”, n.d.)
Retrieved from https://studentshare.org/management/1651855-retention-deciding-to-act
(Retention: Deciding to Act Case Study Example | Topics and Well Written Essays - 500 Words)
https://studentshare.org/management/1651855-retention-deciding-to-act.
“Retention: Deciding to Act Case Study Example | Topics and Well Written Essays - 500 Words”, n.d. https://studentshare.org/management/1651855-retention-deciding-to-act.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Retention: Deciding to Act

Deciding Right from Wrong

...? Deciding Right from Wrong Larry Stewart Regis Ethics in Information Technology MCSI 610 Deciding Right from Wrong Since the evolutions of the human being on earth, the history of the right and wrong started. Bible says that, the first human Adam committed a wrong thing when he ate a fruit which was denied to him by God. Adam committed the first sin or wrong thing under the influence of evil forces. In other words, evil forces were there even before the creation of the first human Adam. Since the first sin committed by Adam, the segregation of the right thing from the wrong thing has started in the world. However, even after thousands of years, we are still unable to make universal principles with...
4 Pages(1000 words)Essay

Recruiting Retention

...Recruiting Retention Introduction The process of recruiting employees in an organization entails attracting, vetting, choosing, and appointing a competent individual for the employment position. At the tactical level, recruitment may include the establishment of an employer brand which involves an employee offering. Also, the process of recruitment involves the creation and conclusion of employment offers and the orientation and introduction of new workers. Based on the culture and size of the organization, recruitment may be performed in-house by recruitment experts, managers, or human resource generalists. On the other hand, components of the process might be performed by either of the following, specialist search consultancies... subject...
15 Pages(3750 words)Research Paper

Deciding on a Starting Point

...and frame them in new and interesting ways. I believe that as I grow and season myself in the REBT approach, it will be a good fit for my own natural personality, and I will adapt the style to become an expression of my own personality, rather than acting in an artificial way in order to fit a preconceived notion of this particular therapeutic style. Along the way, I would likely blend elements of the existential approach into my primary framework. I very much like the ideas of Victor Frankl and his Logo-therapy. I believe that clients sometimes suffer from lacking a larger sense of meaning or purpose in their lives. If I could help some clients to explore these more philosophical dimensions, it could have a real...
2 Pages(500 words)Essay

Employee retention

...Employee Retention: In a slowed economy, it is imperative that organizations consciously work to retain employees. The cost associated with retraining new employees can prove astronomical. Not only do retaining the best and brightest staff gives a company the competitive advantage it can boost morale and overall productivity. Management should make it a priority to make employees feel valuable and create an all inclusive atmosphere. To reduce the costs of high turnover, effective human resource managers should implement strategies to retain employees and thoroughly assess the reasons for departure. One of the first things a company can implement to retain employees is to offer benefits both tangible and intangible. According... to the...
7 Pages(1750 words)Essay

Deciding to decide review

...Deciding to Decide Review Affiliation: The role played by the Supreme Court is ultimately fundamental. Lower courts determine their cases independently, but the Supreme Court has to come in and handle petitions after they have been determined to be certworthy when need be. Petitions filed at the Supreme Court are scrutinized, assessed, and evaluated on a number of bases, the concern being their certification for Supreme Court attention. Cert. criteria are strict and petitions are highly subjected to assessment in order to determine their certworthiness. The ultimate objective here is to ensure that petitions are justified to be heard at the Supreme Court. Justification of petitions at the Supreme Court...
2 Pages(500 words)Essay

(not deciding)

... February 7, High Renaissance Art: Unity in Pictorial Representation of Religious Themes High Renaissance departs from early Renaissance because of the former’s emphasis on unity in its pictorial composition. While Leonardo da Vinci, Michelangelo, and Raphael are some of the most prominent high Renaissance masters, other painters also captured the cohesive and balanced composition of high renaissance style. These paintings are Madonna and Child with Saints and Angels (ca 1510-1515) by Bernardino Fungai (See Appendix 2), Madonna and Child with St. Jerome (ca 1504) by Benedetto Diana (See Appendix 1), and The Flight into Egypt (ca 1520-1530) by Battista Dossi (See Appendix 3). These paintings all belong to high Renaissance style... February 7, ...
6 Pages(1500 words)Essay

Not deciding yet

...Employment Effects of a Minimum Wage Increase According to the research study, it is possible to say that employment effect is negativelyrelated to the increase or decrease in the minimum wage rate. However, it seems very unusual that increase in a minimum wage rate may cause a decrease in the employment rate. The reason may be the monopoly of the employers, i.e. they may have many other options of hiring cheap labor as compare to the US labor market. Due to the availability of cheap labor market, the increase in the minimum wage rate may cause a decrease in the employment rate of that particular US labor market. In other words, we can also say that the gradual increase in the minimum wage rate will show relatively negative values...
2 Pages(500 words)Essay

Retention Intervention

...Assignment [Due Table of Contents What is Retention Intervention? 2 Why Retain Human Capital? 3 Retention Intervention Toolkit 4 Works Cited 7 What is Retention Intervention? Retention intervention refers to the actions taken by a company to reduce its level of turnover within the company. If there is a high turnover rate in a specific department or is spread company wide, then a retention intervention research is conducted to find out the cause of the issue and what corrective measures can be taken. Retention intervention can help resolve internal issues and pin point causes of unhappiness for the employees. A retention...
4 Pages(1000 words)Essay

Retention assignment

... EEOC Retention Strategies Employees retention strategy presents one of the leading companies strategies in reducing employee turnover and enhancing productivity. In any company, high employee turnover poses unhealthy environment, increases, companys expenses on hiring employees and subsequent reduction in overall productivity. In retaining employees, the companies use specific traits of each employee that includes performance ratings, awards, promotion and overall work performance. In addition, the aim is to ensure there is a reduction in human resource expenses. The Starbuck restaurant management has successfully employed a retention strategy leading to a sustained employees low turnover, improved productivity and consequently... the...
1 Pages(250 words)Coursework

Retention - Deciding to Act

...Retention - Deciding to Act By reviewing the provided case study, it can be analyzed that Wally’s Wonder Wash (WWW) Company has been suffering from a huge loss. The case further reveals the fact that the concerned company has been spending a huge amount of its total earning in providing remuneration to attendants and customers service providers. However, by reviewing the provided case study, it can be identified that turnover is not actual problem behind the loss of WWW Company. The actual problem is development of proper human resource management within the company’s operational process. In this context, it can be further mentioned that WWW does not have efficient skilled management team, which will be responsible for controlling...
4 Pages(1000 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic Retention: Deciding to Act for FREE!

Contact Us