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Employability and Retention of Workers at Starbucks - Case Study Example

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This paper “Employability and Retention of Workers at Starbucks” will examine the employability, retention, and recruitment of staff at Starbucks. Employability is a term that refers to the ability of a person to secure an employment position with a company…
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Employability and Retention of Workers at Starbucks
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Download file to see previous pages Philips argues that for companies to determine the employability of prospective workers, they have to plan by first determining the objectives of their organizations. This is because workers who are to be selected must be capable of enabling the company to achieve its mission and objectives.
The main objective of Starbucks is to provide its customers with an excellent experience while they are in the organization. This means that for a worker to be employable, that person must have the ability to serve customers in a friendly and efficient manner. Since the organization also deals with foodstuffs, it means that employees must be capable of handling food efficiently, maintain a high degree of hygiene, and be knowledgeable about different brands of coffee, soft drinks, and other products that are sold in the company. The accumulation of these skills indicates that employable workers need also to have attained some education in food, catering, and customer care. It also means that prospective employees need to have acquired some experience in an environment that is similar to that of Starbucks.
Employees at Starbucks need also to have certain personal skills that may be acquired naturally or in school. For example, these individuals must have the ability to communicate with all kinds of people successfully.  ...Download file to see next pagesRead More
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