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Quality Management - Research Paper Example

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The bookshop is a medium sized church bookshop operated by senior youths of the church. The bookshop has been operating for three years now. The bookshop is owned by the church and operated by the senior youths of the church. The…
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Quality Management
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Download file to see previous pages Due to heavy losses incurred in the past five months, the bookshop is undergoing a change in management structure. The change is to take effect from next month and it will only involve the replacement of the accountant.
Leadership team: The management team involved in implementing the success of the bookshop is the priest who is the chief executive officer. The manager is the chairman of the senior youth group of the church. Finally the accountant is any qualified senior youth member.
The priest is the chief executive of the bookshop. His responsibility is overseeing the running of the business from the management to the actual transactions. He is the chief advisor to the manager. He authorizes orders and co-sign major documents together with the manager. He chairs all executive meetings of the bookshop.
The manager is the authoritative head of the bookshop. His responsibility ranges from decision making to planning. He is involved in the daily running of the business at the management level. He oversees all the operations of the bookshop and he is the reporting figure of the bookshop.
The accountant records every transaction in the bookshop. He is responsible for all the bookkeeping in the bookshop. He ensures all the legal regulations of operating a bookshop are followed. He updates the inventory control ledgers and advice on order quantities and periods.
Culture: The culture of the senior youth bookshop is the principles, integrity and values. The value of the bookshop is the customers, staff members and all the other stakeholders. The Principles are to offer the best customer service and products. Also to ensure the books and products offered are the best quality available in the market. The integrity of the bookshop is charging fair prices and fair business practices. The changes needed are: (1) restructuring the management structure. (2) Improving the selling strategies of the bookshop.
Existing improvement initiatives: The initiatives are to improve ...Download file to see next pagesRead More
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