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Wal-Mart emerged as a global retailing corporation from being a local retailer with the successful implementation of a unique and undisputed supply chain and operations management system within the business. The major characteristics of the operations management of Wal-Mart which have driven the success of the company on a global platform are the unique inventory management systems, non-replicable everyday low pricing strategies, the use of high end technology and integration in the supply chain and a centralized procurement and distribution system.
Wal-Mart has become the undisputed leader in the retail segment through the use of the everyday low pricing strategy which has driven high volume of sales and subsequently increased profitability for the company. Wal-Mart is acclaimed for having maintained the highest operating profit margins, inventory turnover and sales per square feet among the retail companies operating in the United States and other countries in the world. The operations management of Wal-Mart has played a key role in the popularity of the company and the emergence of the company as the number one retail business among many players in the retail industry.
Wal-Mart as a business has both internal and external stakeholders. Both the internal as well as the external stakeholders of the company have much interest in the activities and management of the business. The internal stakeholders of Wal-Mart include the shareholders, the management and the employees of the company. On the other hand, the external stakeholder group comprises of mainly the customers, suppliers, distributors, competitors and the governments of the countries in which the stores of Wal-Mart operate.
The most important internal customers are tee employees and the most critical external customers of Wal-Mart are the customers of the business. Wal-Mart is renowned for managing its human resources very well and is currently
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