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Operations management - Assignment Example

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Having won several awards in the past, the management of this organization has put in place appropriate measures by investing majorly in their…
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Operations management
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Download file to see previous pages In addition, the London Ritz hotel through their annual service quality week awards the best employee mostly through customer’s votes. The organization does its best in terms of service delivery to the customers because they believe in culture of employee satisfaction who later sells the same to customers in building the organizational reputation.
The Ritz hotel in London is popular around the world due to its remorseful as a tourist attraction center. It is featured amongst the top most tourism profitable organizations in the whole world, generating invisible returns to London and the United Kingdom as a whole. For sustainable economic development of this institution, the management of Ritz hotel has continuously done its best to improve the level of professionalism and quality management in its services by ensuring that the customers’ demands are met and the institution remains the most competitive in the service industry sector (Bamford and Forrester 2010). Moreover, The Ritz hotel does its best to ensure that all its employees and practitioners receives recognition and high level of benefits in terms of ethical conduct since any practices of the stakeholders may subject the business to lose the reputation it has built over a long period of time thus leading to a downfall in returns. THESIS: This report is developed to determine the operation management strategies that the Ritz Hotel in London has adopted to remain competitive in the market.
At the Ritz hotel inventory and assets, management is considered as one of the most important areas that requires keen management personnel. This is because the hotel spends a lot of money to purchase food items, the utensils and sanitaries, which are the commonly used items. Therefore, the hotel has put in place enough measures that ensure that competitive assets management system ...Download file to see next pagesRead More
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