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Operations Management - Essay Example

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Employee satisfaction has been generally described as a factor that includes decent treatment, giving consistent employee recognition, empowerment of employees, presenting good benefits and compensation, issuing employee perks and company activities. It comes from positive…
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Operations Management
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Operation Management Goals: Employ Empowerment, Productivity and Evaluation Employee satisfaction has been generally described as a factor that includes decent treatment, giving consistent employee recognition, empowerment of employees, presenting good benefits and compensation, issuing employee perks and company activities. It comes from positive management within the framework of objectives, and measurements of performance and potentials. High employee empowerment rates have positive implications for many organizational aspects, such as higher productivity, member service and member retention.
Operation Management Goals: Employ Empowerment, Productivity and Evaluation
Introduction
Employee satisfaction and empowerment is essential to the success of any business. Higher rates of employee contentment are directly proportional to lower turnover rates. Therefore, keeping employees in the firm satisfied with their careers should be at the top of the priority list of every employer. While employee empowerment and its upsides are well-known facts in management conducts, economic drop downs seem to cause employers to ignore it. Operations managers of most of the organization observe and scrutinize performance data frequently and create challenging yet reasonable targets for the organizational campaigns. Evaluation softwares are used by some of the most efficient managers to check employee performances.
Discussion
In a survey by “Glassdoor” Google Inc. has been declared as the company with the highest employee satisfaction and productivity for the year 2013. The secret of such an achievement lies in the fact that the company empowers its employees to venture into fields of their talents (Reed, 2013). Google shares rose sharply, from less than $500 a year ago, the stock traded in nearly $600 since mid-July, near to its record high of $707 a share as in 2007 (Schepp, 2013).. It is evident from this fact that Google Inc.’s success in the share market is a productivity marker that may be correlated to the high levels of employee empowerment practices that the company follows
Every company requires a system to scrutinize their employees’ performance based upon parameters like employee attendance, projects undertaken, and reviews by immediate superiors etc. Several software tools are available in the market that can help individuals working on performance reviews to visualize and comprehend the data correctly and hassle free. Database tools achieve goals that many Chief Information Officers (CIOs) would like to match: Taking key data for business side or external customers and offering it in an attractive, appropriate way on the internet (McLaughin, 2013).
Performance Dashboards
Software vendors like InetSoft Technology Corp., Dundas Data Visualization. Inc., Domo. Inc. and Corda Inc. provide a spectrum of Digital Database mapping and visualization tools that useable anywhere, from PCs to PDAs. These tools are used to create “dashboards” that constantly pick data from databases like SAP and Oracle to help CIOs analyze performances at various levels in the organization. As a personal preference Corda Inc.’s Optimap tool, a versatile tool that helps map data from SQL, Excel and other such database software in the form of tables, graphs and charts. An example dashboard on employee productivity on the basis of number of projects taken in a month has been illustrated in Appendix A.
Pros and Cons of Using Performance Dashboards
The plus point of employing a Performance Dashboard is that the process of evaluation becomes less cumbersome and tie consuming. However, the con of this system is that it may be prone to human errors and may not be able to produce desirable results in case of inaccurate data.
References
McLaughin, Laurianne (2013). Performance Dashboard Article: How One CIO Performed Database Magic in 6 Weeks. Retrieved from www.advice.cio.com
Reed, Brad (Jan 22, 2013). How Google obsessively monitors its employees to make sure they’re the happiest in the world. Retrieved from http://bgr.com/2013/01/22/google-employee-satisfaction-system-301717/
Schepp, David (17 August, 2012). Why Google Employees Are Happier Than Ever. Retrieved from http://jobs.aol.com/articles/2012/08/17/why-google-employees-are-happier-than-ever/
Appendix A
The above picture is a simple example of a dashboard that keeps record of data from Excel database and reflects employee functioning in an IT organization like Google on scale of 1 to 5 Read More
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