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CHALLENGES IN HR BT CASE STUDY EQUAL OPPORTUNITIES & DIVERSITY AT BRITISH TELECOMMUNICATIONS (BT) - Essay Example

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BT is undergoing a process of transformation to offering network platforms from the conventional telephone company. The network platforms will give customers the capability to run their…
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CHALLENGES IN HR BT CASE STUDY EQUAL OPPORTUNITIES & DIVERSITY AT BRITISH TELECOMMUNICATIONS (BT)
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Download file to see previous pages The necessities of such changes extend beyond the company into the wider skills and economy base within telecom and IT sector. There are no enough people with the necessary skills available to the company when they are needed in 2020. The 2020 workforce profile will be composed of 70% of the people presently employed in the company. Therefore, the company will develop these people in the workplace and build their ability through further education and re-skilling. In order to mitigate these strategic challenges, the company has put in place learning and training systems, and they need to assure that they are robust and meet the best practice standards (Investors in People 2009, p2).
The market environment where BT operates is highly competitive, and this is because of improvements in lifestyle, increasing globalization, and advances in technology. This has changed the manner in which people do business and communicate. These transformations bring considerable human resources challenges. In response to this, the company has developed a People Strategy that will give it the capability to adapt to the changing business environment. It will also give them the capability to create a high performance company that is crucial to its future success. The mission of the company is to assist change it into a company of motivated and inspirational leaders, adaptable, and high performing individuals who deliver excellent customer service in a flexible and an inclusive working environment (BT 2013, p1).
From the year 1996, BT has been proactive in Equal Opportunities approach, and it has encompassed disability, ethnic origin, gender and other forms of equality. In 1999, the company joined the Equal Opportunities Commission Equal Pay Task Force. Later in the century, it became a member for the UK Equal Opportunities Commission Working Groups on the Equal Pay Audit Tool and Equal Pay guidelines. This move brought about the issue of equal opportunities in the BT ...Download file to see next pagesRead More
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