Discussion for online Healthcare HRM - Essay Example

Running Head: HRM in Healthcare HRM in Healthcare Handling Difficult People [Pick the How do you avoid hiring difficult people? Ans: Teamwork is essential in healthcare; it reduces errors and by helping each other in many ways our staff ensures the best healthcare services for the patients. In healthcare knowledge sharing and filling-in for each other is part of our daily work lives, we do this simply because we want the best for the patients (Flynn, et al. 2007). Talking specifically about the hiring process and besides our extensive interviews, we take EQ tests, meant for testing various aspects of individual’s personality related to team work and leadership abilities.

Additionally have reference checks from medical schools and from hospitals where the incumbent has interned or worked before.2) Although these EQ tests are designed to test the personality traits of the incumbent with accuracy but there are always chances of error and misstatement, how do you deal with situations when an employee (who previously appeared a team player) turns out to be a difficult person to handle and holds the whole team back? Ans: In situations where an employee becomes difficult to deal with, the role of manager/ supervisor as a team lead is very important.

It’s mainly dependent on the manager’s leadership style and also the personality of that particular employee which helps in deciding the way forward. But in case, where an employee turns out to be a lone player, managers/ supervisors conduct meetings with them and make them aware of their lacking and also the desired behavior. Secondly, we also have a mechanism of appraisals every second month, which also helps us in analyzing the overall behavior of the employee and views of team members about them.

Peer evaluations highlight different attributes of the employees and incase of a need counseling sessions are conducted. 3) In situations where an employee shows no signs of improvement and remains a trouble maker. How do you deal with such situations?Where an employee appears to create problem time and again, issuing, letter of displeasure, warning and show causes notices are the primary steps of severe nature that we take after frequent communication of displeasure by the supervisors and managers or department heads.

In case, where we receive constant negative feedback, we put such personnel under probation restricting his ability to see patients or play a role in hospital operations. HR department and the department head looks into the subject matter and then decide if the employee can be retained or not. In case of termination, all the hospital policies and state regulations are followed during separation phase.4) What sort of teamwork activities do you exercise in your hospital? Ans: We encourage and hold teamwork activities every week, these activities not only include outbreaks such as dinner and lunches with the team outside of the hospital but also within the hospital.

Such internal activities appreciated by employees are Affirmation sessions and newspaper constructions. These activities renew the cooperation and trust among the team members. Additionally we design rotational working teams so we can develop a large cohesive unit that works for the greater good. References:Flynn, W. J., Mathis, R. L., Jackson, J. H., & Langan, P. J. (2007). Healthcare human resource management. (2nd ed.). Ohio: South-Western Cengage Learning.