Management communication 2 - Assignment Example

Management Communication I was feeling very lethargic after giving an interview for job after a long wait of eight hours. I was sitting in the loungewith other candidates who had also given the interview and were awaiting the results. Two hours after my interview, the secretary arrived with a list in his hand. With a smile on his face, he started reading the list which had my name included. We stood up as we heard our names, thinking his smile meant we had been selected. After all names had been called, he dropped the smile and said, “You all may leave, your applications are rejected…Go, go, go!

” It was like he was making fun of me. I was taken by shock and disappointment. I could not think of saying or doing anything. I just left. The person did not use the strategies mentioned in Chapter 15, which was why, the news was conveyed in such a bad manner. Ideally, the secretary should have told us to leave after interview so that the results would be emailed to us, rather than keep us waiting after the interview only to reject us with a sarcastic smile, which was just pointless! Ideally, I should have received a letter via email that would regret over the refusal of my proposal, and tell me that the alternate way is to apply three months later.

Formatting of letter is also important. “The bad news should be placed in the middle of the letter, after the buffer” (benchmarkinstitute.org, n.d.). Sentences like “Im so sorry that happened” (Herndon, 2005) convey empathy to the reader. The letter should also have indicated the factor which made me lose points so that I would work upon that to improve it. “A good reason prepares the audience to expect the refusal” (p. 438). References:benchmarkinstitute.org. (n.d.). Writing Tasks: Convey Good News and Bad News.

Retrieved from http://www.benchmarkinstitute.org/wc/ci/writing_tasks.pdf. Herendon, T. (2005, Apr. 21). How to convey bad news. Retrieved from http://www.themarxgrp.com/knowledge/April_2005_How_to_Convey_Bad_News.pdf.