Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Operations objectives at the Penang Mutiara - Case Study Example

Comments (0) Cite this document
The aim of the paper “Operations objectives at the Penang Mutiara” is to analyze coordination of the staff and employees of the hotel to ensure accomplishment of objectives. The management should ensure that workers in the hotel understand the needs of the customers…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER91.4% of users find it useful
Operations objectives at the Penang Mutiara
Read TextPreview

Extract of sample "Operations objectives at the Penang Mutiara"

Download file to see previous pages Operations performance ensures customer satisfaction hence it is easy to retain them. Operations performance in the hotel industry means ensuring proper service delivery to customers. The management has a task of ensuring the staff deals with the customer in a desired way, for example, the staff must have the ability to portray courtesy to the customers (Slack et al. 40). Since the customers may have various questions concerning services or other matters, the staff should possess relevant skills for answering questions from the customer. They should have sufficient hospitality and the hotel management tips to enable them respond suitably to customer’s needs. The hotel management has a responsibility of ensuring best condition of hotel facilities. This means that buildings, furniture and all equipment that support service delivery to customers are in superb condition. Performing best choice of hardware for the hotel is vital because it creates a good impression of the hotel. Managers should choose best designs for the hotel to enhance durability. This is important because the hotel looks fabulous for a long period. Customer satisfaction commences with the right impression followed by the services (Slack et al. 40). The management is responsible for its functions to ensure competitiveness in the hotel industry. Managers perform planning, coordination and controlling of various issues in business. This is important because the hotel looks fabulous for the long period. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Operations objectives at the Penang Mutiara Case Study”, n.d.)
Retrieved from
(Operations Objectives at the Penang Mutiara Case Study)
“Operations Objectives at the Penang Mutiara Case Study”, n.d.
  • Cited: 2 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Operations objectives at the Penang Mutiara

Class objectives

..., is the building of relationships with customers. Many companies succeed in the marketplace because they are able to develop and sustain relationships with consumers in a way that makes consumers feel as though they are part of a family. This is partly done by concerning a company with their consumers satisfaction. Marketing is about playing into peoples' dreams and expectations of their own lives. The more that a company understands their customers desires and wishes, as well as underlying factors such as demographics and income levels, the easier it is to build that relationship through marketing. Marketing is an important part of our lives. To know the forces that help to dictate our choices in the marketplace, it is important to...
1 Pages(250 words)Essay

Operations Performance Objectives and Supply Chain Relationships

...? Operations Performance Objectives and Supply Chain Relationships of HCF This is a two-part essay focusing on Hadrian’s Country Foods’ processing operations and supply chain relationships. HCF, a manufacturer of chilled foods, was founded by nutritionist Dr. Andrew Smith whose knowledge of health foods started a growing business that supplied ready meals to the people of Northumberland and County Durham. HCF has to introduce innovations and create new menus with ingredients that boast the health of consumers and meet the delicate taste of consumers. Convenience food business is increasingly growing as this helps the nutrition needs of busy career bodies. HCF’s supply chain has to meet...
8 Pages(2000 words)Case Study

Smart Objectives

...7 March Construction project manager Introduction A construction project manager is an extremely important and powerful person on a construction project. As the name indicates, the construction project manager manages everything on a construction project from its start till the project is delivered by the contractor to the client with due approval of the consultant. The construction project manager’s job is to take care of the construction site so that the work gets done with good quality and without time- and cost-overruns. This paper discusses four SMART objectives for a construction project manager. SMART objectives for construction project manager The first and the foremost...
2 Pages(500 words)Essay

Learning objectives

...Learning Objectives in Internship Learning Objective A. learning objective Learn the roleand importance of Human Resource (HR) department in the organization. B. Were you able to accomplish this objective? Yes, I was able to accomplish the objective. C. Describe in 100 words or more your objective and give specific details of how you completed the objective. I was able to understand the importance of HR department as my supervisor gave me the book on HR rules and regulations of the company along with the documents for review. After analyzing the concerned documents along with observing the HR practices in the company,...
4 Pages(1000 words)Assignment

Oberation objectives at the Penang mutiars

...Assignment case Study: Operations Objectives at the Penang Mutiara Is the hotels operations management appropriate for its strategy? Penang Mutiara, one of the most prominent and luxurious hotels in the area of South-East Asia, is located in the lush greenery of the Indian Asian coast of Malaysia. It is owned by Malaysia’s pernas-UOE and managed by Mandarin global Hotels in Singapore. The hotel provides to its customers a wide range of facilities, all of which are of the utmost quality. The hotel staff is provided with training in order to learn how to better deal with customers as well as how to effectively fulfill all...
8 Pages(2000 words)Case Study


...Poor Hand Washing Practice by Health Care Providers Health care providers play an important role in championing health related requirements (Ogunsola & Adesiji, 2008). However, some of the health care providers do not consider hygiene as an integral component in fulfilling their obligations. Some of the objectives of Poor Hand Washing by Health Care Providers practicum include: Provision of appropriate hand washing resources such as soap and washing areas - some of the health facilities lacks appropriate resources to champion good hand washing requirements (Takahashi & Turale, 2010). For example, lack of soap and water at appropriate locations may prevent the health providers to clean their hands. In other situations,...
1 Pages(250 words)Essay

Applying objectives

...Applying Objectives Applying Objectives This piece of writing is an elaborate elucidation of the objectives of both small and mega business enterprises in starting up e- commerce. The wrings give further discos on why there differences in the objectives of small visa viz the big business franchises. The excerpt also highlights different types of outsourcing with their merits and demerits. In e-commerce start up businesses employ different objectives dependant on their sizes. This is due to the fact that, small business need a space in the competitive market whilst, big business enterprises need expansion and retention of their customers. For example,...
1 Pages(250 words)Assignment


...Nursing Objectives al Affiliation: In the field of nursing, theory, practice and research tend to be correlated in a manner that they complement each other. Firstly, the theory is a collection of assumptions that have been collected and put together from which the nursing practice is based (Tappen, 2011). Theories emerge as a result of some research being conducted and thus, help form empirical assumptions, which determine how the future of the practice will be conducted. Practice, on the other hand, is the actual process of proving or disapproving theoretical assumptions in the real world setting (Moule & Goodman, 2009). The assumptions that are contained in the theory are put into practice to determine if they stand as claimed... Objectives ...
2 Pages(500 words)Assignment

Clinical objectives

...Clinical Objectives al affiliation Clinical Objectives While there is advancement in healthcare, nothing has changed as much as the advancement in technology. Technology is changing not only the world but the healthcare settings. Technology has crucial role in determining the outcome of patients and in creating a safe environment for both healthcare workers and patients. Body Technological advancement have improved patients outcome because it has helped to come up with breakthroughs in terms of new drugs that assure patients of better outcomes. With regards to surgical procedures together with state-of-art care method, technology has helped healthcare workers be able to carry out critical and lifetime...
1 Pages(250 words)Essay

Clinical objectives

...Fall Prevention Falls are a common occurrence in the hospital environment. Therefore, it is necessary for the administrators, caregivers, and healthcare specialists to be aware of the limitations in the health environment that may predispose the patients or other person working at the healthcare to fall. This safe care environment ensures that people who are at risk of falling are identified and educated on the risks that they face (Carroll, Dykes, & Hurley, 2010). In addition, it also outlines strategies that the management that management can use to mitigate the risk. Patients in the health care system who are at high risk include pediatric and elderly patients. The management should put up safety environment measures... Prevention Falls...
1 Pages(250 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic Operations objectives at the Penang Mutiara for FREE!

Contact Us