Employee Relations Issue and Labor Relations Issue - Essay Example

Director Human Resources As the Director of Human Resources, I would use the time-based approach to resolve the issues. First, I would resolve the most urgent issues, as well as those ones that would be grounds for some other relevant issues. This approach would help me concentrate properly on bigger and time-consuming issues, such as staffing and training. Employee Relations Issue - Priority No. 1 In my view, presence of a good working relationship between employees is essential. The reason is that when employees have a good working relationship between them, they show good job performances. An employee needs a peaceful working relationship with all other employees to show good performance. Therefore, I would do my best to improve employee relations because it would not only help the employees work in a collaborative manner but also it would result in increasing the company’s productivity. Action Plan I would take a couple of steps to resolve the employee relations issue. First, I would make the marketing manager aware of the breakup between John and Sue. I would tell the manager that Sue does not enjoy working with John anymore because of the breakup. I would also tell the manager that Sue feels very uncomfortable when she finds John hanging around her office. After informing the manager about the nature of working relationship between Sue and John, I would advise him to choose some other employee to work with Sue on the upcoming project. In case the manager stresses on using John with Sue for the project, I would take the second step. The second step would be to improve the working relationship of Sue and John. I would summon John to my office to warn him. I would notify him that his name would be no more on the employee list if I get any complaint about him from Sue. I would also call Sue in my office to tell her that she would be going to work with John on a project and if John shows some unacceptable gesture during or after work to make her feel uncomfortable, she should let me know. Next, I would call both of them in my office together to sign a good working relationship agreement between them. In this way, I would be able to improve their working relationship for the benefit of the company. Labor Relations Issue - Priority No. 2 Labor relations issue is also very important in my view. The reason is that it resolves many of the individual compensation issues as well as employer-employee relationship issues. Labor relations deal mainly with the interchanges between employers and employees. “While labor relations is most often used to discuss this exchange as it pertains to unionized employees, it may also refer to non-union employees as well” (McGuigan, n.d.). Improvement in the labor relations leads toward improvement in the company’s productivity and profitability. Therefore, I would put my efforts to improve the employer-employee relationship because it would help me keep my employees focused toward work instead of diverting attention toward strikes, irregular raise in pays, and other union activities. Action Plan I would take certain steps to stop my employees from joining labor unions. I would introduce an effective compensation and benefits program for my employees to make them feel satisfied with their jobs. When the employees of a company know that their company has implemented an employee benefits program to reward their efficiency and productivity with cash and non-cash rewards, they show more concentration towards their work. I would also deal with my employees in a friendly manner to make them feel valued and appreciated. Moreover, I would introduce a performance-based promotion system in the company to eliminate the chances of promotion-based conflicts between employees. In this way, employees would try to show good performances in order to get promotions instead of joining labor unions to get seniority-based promotional rights. Compensation Issue - Priority No. 3 My third priority would be to resolve the compensation issue. I have assigned it the last priority number because the resolution of this issue depends on the resolution of labor relations issue. For the resolution of labor relations issue, I planned to design and implement an effective compensation program. That step would also work well for the resolution of this issue, as both Rich and Ray would get additional pays, bonuses and commissions based on their individual performances. There would not be any high pay/low pay issue between any two employees. Action Plan To resolve the issue, I would look at the existing compensation program of the company to know the reason behind the difference in the pays of Rich and Ray. If there were no such schemes due to which Ray was making $2500 more than Rich, I would adjust the basic pay of Rich straightaway. However, if the difference in pays would be the result of the company’s commission or bonus scheme, I would make Rich aware in order to resolve the issue. Staffing Issue - Priority No. 4 Priority no. 4 does not mean that I would ignore the staffing issue. I would resolve this time-consuming issue after settling down the burning issues. Staffing is a process that takes at least 3 to 4 weeks for completion. Therefore, I would do it after resolving relatively less-time taking issues. Action Plan “Employee Selection is a key strategy that can save organizations tremendous resources, time, and energy” (Young, n.d.). To hire three additional Sales Engineers upon the request of the sales manager, I would go through the following selection process: Preparing the Ad First, I would prepare and publish an ad in the popular newspapers and magazines to make people send applications for the vacant positions. I would mention all basic things in the ad, such as, experience and qualification requirements, salary structure, and fringe benefits. Application Assessment At this stage, no face-to-face interaction would take place between the candidates and the HR officials. Candidates would send their applications along with resumes to the company and the company would analyze all applications to shortlist the most appealing ones. Call for Test At this stage, the department would send letters or emails to all those employees who would meet the requirements of the company. After a complete analysis of all applications, the company would shortlist the most suitable candidates to call them for the test. Written Tests This would be the fourth and the most important stage of the selection process. At this stage, the company would take psychometric tests to judge the candidates’ skills and abilities to perform the advertised job tasks. “Psychometric testing is increasingly seen as the best way to get a good corporate fit with new recruits” (Fisher, 2007). Employment Interviews The selection committee would call the candidates for the interviews, who would pass the written tests. The interviews would help the company determine confidence of the candidates along with their verbal and nonverbal communication skills. Issuance of Appointment Letters This would be the last stage of the employee selection process. The selection committee would analyze all aspects of every candidate’s performance and would send the summary of each candidate’s performance to the higher authorities along with the recommendation letters. Finally, the HR department would send appointment letters to the selected employees. Training Issue - Priority No. 5 Training is one of the most important tasks of the HR department of a company. I would take steps to improve the employees’ inbound Average Call Handling (ACH) times upon the request of the call center manager. Action Plan To reduce the call handling time, I would provide 5-days training to all employees of the department. The 5-days training program would be enough for employees to reduce their call handling times. The training would include call handling lessons and the techniques to reduce the call handling time. I would test each employee’s performance at the end of the training to ensure the efficacy of the training program. References Fisher, P. (2007). Psychometric Testing Shows How You Will Fit In. Retrieved from http://ezinearticles.com/?Psychometric-Testing-Shows-How-You-Will-Fit-In&id=610774 McGuigan, B. (n.d.). What are Labor Relations?. Retrieved from http://www.wisegeek.com/what-are-labor-relations.htm Young, C. (n.d.). Employee Selection: Are You Gambling at Work???. Retrieved from http://www.ezinearticles.biz/articles/4669.html Read More