The Problems Encountered by DOH - Case Study Example

Download file to see previous pages The researcher states that not too long ago, DOH was compelled to subcontract a batch of work to another firm so that it could make it to new delivery deadlines. DOH’s managing director had a lot of fears and reservations regarding this move. His primary fear was the quality of subcontracted work. He felt that the quality of the work would suffer and it would be of an inferior standard. However, this fear was removed when no defects were found in the subcontracted batch. On the other hand, DOH‘s main customer is not happy with the services being offered and the quality of batches that are being delivered to him. He insists that any further quality failures in the future because of defective parts would lead to strict penalty charges like a cost of labor etc involved in removing the part from the vehicle. This is a grave concern for the management of DOH. They do not want these fears to rise and turn into a general impression in the industry. The quality concerns have to be taken care off with immediate effect or else DOH might lose out on a lot of key contracts and accounts with various customers. Hard problems are problems which can be quantified i.e. they can be measured whereas soft problems are those problems which cannot be measured. They are qualitative in nature. The hard problems that the company can monitor are the number of defected parts being sent per month, the amount of loss is incurred, which site is producing more defected batches of work and what is the difference in quality if a bigger quality assurance team is in place. On the other hand some of the soft problems that DOH is facing include the coordination between different teams, quality control instructions have not been clearly communicated to the workers, strict check on quality throughout the process instead of just a last-minute audit. There are a lot of middle managers which has wrecked a lot of havoc in the hierarchy of the workforce. Secondly, there is little or no regard for teamwork. ...Download file to see next pagesRead More