Training Schedule For Employees Of Mach Speed Couriers - Essay Example

Lesson Plan and Transfer of Training s Learning Training Schedule for Employees of Mach Speed Couriers The training dates for the employees are two namely December 1st and 2nd this year 2011. The training will be attended by the integrated staff from different departments. The departments include the parcel handlers, cashiers, packaging department and dispatch team. The trainers for the whole exercise will be drawn from human resource department. ICT and General Operations Department The Cost Benefit of the Training and ROI The cost of training is less as compared to cumulative benefits that the company will automatically have. The level of professionalism in handling of the customers is likely to be improved and more marketing strategies and creation of good public reputation. This will ensure greater continuous income as compared to the cost of undertaking the training process (Pulliam, 2006). This training is a good investment for the company and it is an asset meant for future performance improvement. The return on investment for example, given the professionals and companies that Mach Speed Couriers deal with, let for instance the cost of training program to be $ 300,000 for three years. This delivers an additional profit of $ 500,000 for the business period of the three years. The information is used to calculate the value of ROI as shown below; ROI = profit gains less Investment costs (training cost) divided by investment costs. ROI= ($ 500,000-- $ 300, 000) / 300,000 = 66.67 % How Training Design will lead to Transfer of Training The designed training program caters for individual differences because the employees come from different backgrounds and initial exposure of varying experiences (Carnes, 2010). For meaningful transfer of training, there are specific materials very suitable to the trainee. The charts and marker pens for the trainers must be available. The charts are useful in demonstrating the whole concepts on the board or the wall. However, computer use and the projector are more useful in the exercise. This can be used for easier simulation. The trainees are provided with writing materials to note down key concerns in the courier industry. The design must have clear and realistic objective that can be accomplished (Carnes, 2010). The information relayed must be applicable and related to job specifications and how to improve on them. The real reflection on the working environment is captured by the trainer. Transfer of training is possible through sub-division of trainees into small manageable groups. The trainees should also be given some short brakes to process and analyze the information. In addition, good transfer of training is realist when there are a couple of reinforcements during the process. This could be in terms of gifts and even promoting the best trainees of all. The training schedule for Mach Speed Couriers is presented bellow as guided by Fisher in 2009. Training Program Details Detailed Training Schedule Date 1st December ( module one) Time Training topic Location Trainer 0900 hrs- 1100 hrs Courier service -the scope and nature of business. Hall A Operations supervisor. 1130 hrs- 1300 hrs Information secrecy Hall A Human resource officer 1400 hrs-15 30 hrs Parcel handling Hall B Chief supervisor – field work Date 2nd December ( module two) Time Training topic Location Trainer 0800 hrs- 1030 hrs Demonstration and practical computer applications on the job. Emailing of customers on urgency. Hall A ICT officer 1130 hrs- 1300 hrs Customer handling and needs. How to deal with various categories of professional customers. Hall A Customer care executive. 1430 hrs-15 30 hrs Time management Hall B Training manager Training Lesson Plan Lesson Topics. Training program on Performance based training in Courier service industry. Level: On job training for employees. Date: 1st and 2nd December Host : Mach Speed Couriers Broad Core training objectives: By the end of the training, the employees should be able to be aware that the company not only is a fly by night courier but also deals with very sensitive information of clients that needs seriousness when handling in the general operation. Specific Learning Outcomes: by the end of the training, the employees should be able to To know the type of courier service that the company offers The importance of secrecy as a tool for business growth. Effectively email the clients on the urgent issues on time. Good and effective way of parcel handling. Identify the need of specific customers like doctors, teachers and other companies that needs specific attention. Time management while on job and meeting the customer’s dead line and general emergency responses. Hall Organization: The hall should be arranged in search away that it promotes understanding by different categories of people attending the training. There should be order in the sitting arrangement. Proper ventilation of the hall and it should be free from external interference like noise. The computers must be accessed all the trainees. Major Training techniques and activities. Identification of the major roles of the company and the work it does to the people. Giving examples of their own in the training process. Getting exposed to the conditions of job performance and how to improve on them. Comparing the roles with given strategies in the training. Demonstration by the trainer on the Best techniques to be used in such operation. Trainer to ask relevant questions on the discussed concepts. Answering of the questions by the trainees on the subject matter mainly courier service industry. Conclusion/ Transition Summery on the discussed items about the courier information secrecy. Highlighting on the importance to both the company and employees on training. List of Resources: Notes, chalk board and charts showing diagrams on the topic. Notebooks for the trainees, computers and projectors. Assessment strategies: Formative assessment during the lesson, questions are asked to verify understanding. Summative assessment at the end of the training. Monitoring and evaluation on performance improvement of employees. Incorporating the skills leant in business in order to improve the profits so as to achieve the set returns. References Carnes, B. (2010). Making Learning Stick: 20 Easy and Effective Techniques for Training Transfer. Virginia: American Society for Training & Development Publishers. Fisher, C (2009). “Delivering Training Workshops”: Pfeiffer Essential Guides to Training Basics. Hoboken, New Jersey: Pfeiffer Publishers. Pulliam, P. (2006). Return on Investment (ROI) Basics (ASTD Training Basics. Alexandria, Virginia: ASTD Press. Serdyukov, P. (2007). ”Writing Effective Lesson Plans”. The 5-Star Approach. Boston: Allyn & Bacon Publishers. Read More