Manage an information or knowledge management system - Research Paper Example

ii) The policy guidelines do not draw attention to the areas of underperformance but it is the system performance that can be said to be underperforming or not. 6. True 7. A contingency plan is the process in an organization that prepares it to act coherently to an unplanned occurrence. It is normally a plan used as an alternative plan if the initial plan fails to function. Also known as the plan ‘’B’’. 8. To manage the problem of IT failure when it occurs, one would need to retrieve the information by contacting IT expert.

The system can be traced immediately to find the lost data. However, managing this problem for the future, one need to be proactive in that, they need to realize that IT may fail any time; therefore, a data backup system is always required in place. Internet security system should be implemented to avoid data theft through hackers and data destruction through viruses and malwares. 9. Analysis, evaluation, probe, investigation 10. Brainstorming is the process of soliciting for ideas from a group of people in order to find solution to a given problem.

This normally begins by the group focusing on a problem, the creatively developing various possible solutions to the problem and pushing ideas as far as possible. 11. False. Auditing finds mistakes and builds on them, not strengths. 12. False. One system cannot be reviewed in isolation since a system is continuous and one system is connected to the other systems. 13. Audits can consider the performance of system interfaces. 14. True 15. Organizational job design, performance indicators and how are suppliers to be used? 16. Organizational mission statement. 17. a, b, c & d.

Assignment 2 Case Study 1 Date Incident Consequence Reported by 12/4/13 Request for employment records for a former employee Subpoena-law requirement Susan-HR department Action taken Date Modified File given 12/5/13 Modified By Job Title Sign Susan’s Supervisor Supervisor 1. Good quality information is necessary for decision making purposes, planning, and reference purposes as well as proper management of an organization. 2. The benefits of information and Knowledge management system include assisting organizations to identify, select, organize, disseminate, and transfer information.

It also helps the organization to share knowledge towards meeting its objectives. It enables the organization to compare itself with its competitors. The major drawbacks include failure of the system to deliver the expected outcome and the inability to use by some users. 3. Whether it will be able to provide a basis for the valuation of the company, whether it can stimulate the management in order to focus on the important things and whether the investment in Knowledge Management is justified.

I & KMS require that measures like tight information security be applied to the organization’s information system. Confidentiality and legal consideration while dispersing knowledge is critical, keeping the organizational success-knowledge secret for economic prosperity are some of the measures that need to be applied. 4. The type of knowledge information that a sugar processing company uses in the demand side for example, include knowledge of things like; sugar consumption rate, sister companies sugar production capabilities, industry sugar production capabilities, cement import and export levels.

Strengths The organization