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Managing Conflicts through Communication

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The paper "Managing Conflicts through Communication" states that in team activities, there may be misunderstandings that arise but when the propositions mentioned above will be followed, the conflicts will be minimized if not eradicated. Communication is really very important. …

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Managing Conflicts through Communication

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Subject: Management
Type: Essay
Level: College
Pages: 3 (750 words)
Downloads: 2
Author: kelsie58

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Conflicts always arise in families with common blood running through their veins, between lovers who share intimate moments and even among friends who have the same interests. Therefore, it should be without wonder when conflicts arise among officemates or classmates. Nevertheless, the commonness of conflict should not make one simply shrug his shoulders in the presence of conflict. Resolutions such as communication should be sought. This paper looks deeper into the role of communication in conflict management among team members and suggests ways in which people would come to understand further the use of communication to improve team performances and relationships.

Communication is very important in every relationship. Nevertheless, people often get exhausted in their communication with others because their expectations are not met. Instead of having the problems resolved, most people encounter more problems and so many times, the problems actually grow bigger. This is because they fail to see that their communication is ineffective. Therefore, in order to create an atmosphere for effective communication, Steve Lay suggests that listening skills should be developed among individuals.

It is understood that listening is difficult as compared to hearing. Listening takes a lot more concentration because, in the process, one does not only hear the words being spoken but he also listens to nonverbal messages. In addition, a person also tries to digest the words first before he is able to see the details to the big picture of what is being verbalized. When one listens, he is able to process what is being said more effectively and in effect, will be able to say the right words or respond correctly.

Jeane Segal and Melinda Smith agree with Lay and they also suggest people in conflict to “listen not only to what is said but also to what is felt”. They emphasize looking deeper into nonverbal communication expressed through facial expressions, posture, gesture, pace, tone and intensity of voice.

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