Working with the Excellence Model - Critical Analysis - Essay Example

Business excellence model was devised by the European Foundation for Quality Management in 1991; originally it is based on the Total Quality Management that is needed for the holistic development and the growth of the organization. This model is divided into two aspects – results which are sign of business success and enablers, which are indicators of practices inside the organization that can ultimately lead to business success. Business excellence is the meticulous tool to treat with quality management and business management.

The objective of this business management is to improve performance that built on the rectitude of customer‘s focus, stakeholders value and process management. This paper is attempted to critically analyze the Business Excellence Model in relation with Cornwell Headland Hotel organization. The European Foundation of Quality Management (EFOM) described Business Excellence as formidable practices in governing the organization and attaining results, all these practices merely depend on a set of eight rudimentary concepts (Juran, 1972).

These notions are: orientation of results; customer’s focus; leadership; management; people involvement and their development; constant learning; innovation and improvement; partnership development and public responsibility. This model requires excellence framework to redesign business plans and process control in organization (porter, 2012). From last few years, organization went through a great competition with other organizations on international level, which ultimately increases the demand of customer’s in market (Taguchi, 1986).

On the repercussion of customer’s demand, most of the organizations acquired Excellence model. These model mainly consist of total Quality Management (TQM), Business Process Engineering (BPE), Business Excellence (BE), Performance Excellence (PE), lean thinking (Porter and Turner 2012). Headland hotel start their improvement journey for getting the benefits by using Excellence Model and modify their management according to this model by using its different approaches. Headland hotel organization gets a clear idea about their flaws in management and they seem to be very interesting or satisfied when they called for the Tourism Skills Network six month program.

According to the Glimour (1995) the excellence framework is the actual plan of the organization that marks the organization towards the success. Self-assessment is the key practice of the excellence framework. Self-assessment allows the headland hotel to check their position in the market in excellence. Ishikawak (1990) also explain this way of organization to judge their capabilities and their outcomes with the present strategy and can make new ones for improvement to increase their profit. According to Porter and Turner (2012) the self-assessment can be done by using different approaches.

They can start their assessment by choosing the framework that is according to the business plans but before this they should form assessment team that consists of all hard working employees. The next step is to collect the information from the external partners, assess the facts and do scoring of all collected data in database. According to Hoyle (2009) the clarification and verification of data should be done by organization collected from external partners. Then through questionnaire get the feedback of customers and plans the action according to their feedback.

Self –assessment not only give headland hotel a continuous improvement by forgetting everything other than business but it also gives a base-line measure of the organization for their utilization and encouraged senior management involve in business excellence (Kadolf, 2007). It also gives motivation too. Self-assessment