Individual report based on an observation of an establishment - Essay Example

Observation of the Hawthorn effect In order to examine the Hawthorne effect specific tests are performed. These tests mainly included examining the efficiency level of the employees. The employees and staff were informed beforehand that their actions will be kept under observation for the purpose of conducting successful experiments (Abratt, Beffon and For, 2011). Two different sets of experiments are performed one without the acknowledgement of the participants and one with the acknowledgement of the participants.

The experiment indicated that the there is marked difference between e two experiments. So it can be concluded that Hawthorn effect was present in the observations. Details of the Hyatt Regency Different kinds of accommodations are available at Hyatt. Some of the types of rooms are standard rooms, triple or family rooms and suite. The hotel is present in 7 different international countries. Altogether there are about more than 500 plus bedrooms in Hyatt. Some of the well known brands are Park Hyatt, Andaz, Grand Hyatt, Hyatt Regency and many more.

The hotel offers a diverse range of facilities starting from plush services like room services, online hotel and resort booking services, bag drops and pulls, dining and cuisine, baby sitting services, bell services, business centre services, concierge services, and currency exchange services (Aiken and West, 2001). The other kinds of services are engineering services, exhibit halls, food and beverage services, gift certificates. The different types of clubs, lounges and restaurants are Regency Club, Peppercorn Duck Club, Skies Restaurant, the Terrace restaurant, Coffee Express, Market segment of Hyatt Regency Table 1: Market segment of Hyatt Amerisuites Corporate business and family weekend leisure traveller, 30 to 59 years of age, 50% male/50% female, Household income $85,000+ Park Hyatt High income, Professionals, high level executives, celebrities Grand Hyatt Upper to high level income, Professionals, senior and mid-level executives, upscale meetings, Hyatt Regency Middle to upper income, Professional, managerial, convention groups, Hyatt resorts Middle to upper income depending on branding, Professionals, mid to senior level executives, meetings and incentive groups Spa Hyatt Culturally sensitive acknowledging deep local customs and traditions Hyatt vacation club Middle to upper income, University educated with post-graduate degree courses Source: (Anderson and Mittal, 2002) Details of the information gathering process The resorts and hotels of Hyatt are connected to a central server of each hotel.

The central servers are connected to each other in a network of interlinked and interconnected system. All the hotels and resorts of Hyatt use as single source software which helps to create an inter link between the various departments as well as between hotels and resorts (Berman and Evans, 2007). The implementation of the central reservation system at Hyatt has led to a record increase in the number of rooms sold (almost 31%). Whereas the industry average indicates that the number of rooms sold increased by only 20% to 25% (Craig and Douglas, 2005).

The central reservation system is used for collecting information like the operational efficiency and revenue generation. The diagram given below gives an indication of the grading system of restaurant. Fig 2: Auditing process of restaurants Source: (Anderson and Sullivan, 2002) B Details of the administrative and accommodation departments The different typ