PriceWater House Coopers Organizational Structure - Research Paper Example

? REALITY BASED EDUCATION PriceWater House Coopers-Aarata Section Planning Planning details an organization’s path for developmentand a blue print towards attaining growth in the business (Drucker & Maciariello, 2008). To this end, the purpose of planning is aligned towards achieving the set targets or goal of an organization by utilizing the available resources and time. Mission of the PriceWaterHouse Coopers-Aarata The mission of Pricewater House Coopers is to offer an excellent level of service, as well as to contribute to continuous economic growth through the performance of vigorous, fair and high level audits that are based on transparent leadership and creativity in teamwork. SWOT Analysis The key strengths of Pricewater House Cooper’s entail a global presence with high proficiency in service delivery. Second, the organization has high caliber, professionals and efficient work force. Third, the organization invests in customer relationship by ensuring customer satisfaction. Fourth, the organization offers diversity in services delivery such as auditory tax, assurance, and advisory services suitable to the customers’ needs. On the other hand, the key weakness of Pwc entails controversial publicity arising from lawsuits. The potential opportunities for the organization includes; increasing the demand towards compliance solutions and also the potential of gaining further organizational growth due to emerging, external markets. On the other hand, threats facing Pwc include decline of the global economy which could negatively impact the consultancy firm. Moreover, the relaxation of regulatory restrictions may stimulate multiple competition from other emerging and existing firms. Organizations’ projection of Growth in two years Based on the SWOT analysis, Pricewater House Coopers stands the possibility of expanding their economic growth by over 50% owing to diversity in revenue streams generated by the variety of customer service. To this end, the organizational size is likely to increase through establishing other affiliate headquarters locally and internationally. In relation, to the customer base the organization may encounter some challenges in recognition that there is the threat of other competitors coming into the market due to easement of regulatory restrictions. However, maintaining an edge in customer service may result into gaining new clients and ensuring customer loyalty. The maintenance of competitive edge may be achieved through offering new customer services such as discountable rates of service. Steps towards achieving the goal Some of the steps toward achieving the goal may include; investing in mutual relationship with the clients; aspiring to deliver more in service beyond the customers’ expectation; conducting service delivery with integrity so as to enhance the firm’s reputation. Lastly, formulating and implementing a beneficial social corporate responsibility policy. Section 2-Organizing Pricewaterhouse Coopers organizational chain of command consists of a management board which wields the authority. It is composed of the Chief Executive Officer as well as other Executive officers in charge of managing the firm. To this end, the CEO chairs the board and is the figure head representative. In addition, there is an Oversight Board in charge with oversight pertaining to the firms’ strategy, and management activities. The oversight board is above the management board in terms of authority. It aspires to ensure transparency in governance procedures. To this end, it is composed of six partners that also collaborate with independent advisors. The oversight Board is supported by the Audit Committee, Partner Evaluation; that deals with internal auditing of the organizations activities, the Risk and Quality Committee; in charge of independent reviews pertaining to risk related matters and quality of the firm; and the Nomination Committee in charge of choosing qualified candidates for the CEO’s position. The organization is further divided into two core service areas. These are assurance services and internal firm services. To this end, the structure of the departments has adopted the product or service departmentalization model (Kroontz, 1964). Evidently, this structural model groups the departments by product line which includes a manager responsible within each unitary department. To this end, the departments within the Assurance services consist of risk assurance, financial reporting, asset management, Insurance, MDS*Osaka, MDS*Nagoya, Auto/Retail/Consumers/Products/Services, Chemical/Pharma/Energy/Industrial Products, Technology/Information/Communication/Entertainment. On the other hand, the internal services section is composed of departments specialized in Finance, IT, General Affairs, Professional Support, Human capital, Brand & Communications, CEO office, Risk management & compliance, and office of General Counsel (Organisational Structure and Governance|PricewaterhouseCoopers Aarata). Attached on the appendix is a detailed diagrammatic representation of the organizational Structure at Pwc Arrata. Section 3-Leading The Chief Executive Officer of the PricewaterHouse Coopers in Japan is Koichiro Kimura. As the Chief Executive Officer, he is the firms’ representative as well as chairperson of the management board. His leadership style can be characterized as democratic which entails a participatory process (Kippenberger, 2002). For example, as the chair of the management board, he is assisted with other executive officers in the decision making process. Evidently, some of the decision making process that the CEO undertakes in participation with other executive members entail design of policies, direction and strategy of growth to be undertaken by the departments. The Chief Executive Officer wields authority in a number of ways. Foremost, he receives status progress reports from the ‘Assurance and Internal departments.’ He is also acts as the role model of the organization by leading through motivational and stellar example of the work force. The CEO equally outlines the organization’s strategy and path towards achieving the organization’s goals. The CEO also acts as a liaison representative of the organization with other international affiliate Price Waterhouse Coopers branches globally. Section 4 – Controlling One of the managers in the organization is Shinji Takamawa. He is the manager of the assurance department. His roles entail offering guidance and direction to his department members pertaining to valuation issues and risk management matters. The assurance sets his standards and measures in line with core goals of the Pricewater house firm in general. To begin the process, the assurance manager assigns a goal setting coach to each of his subordinates. This is to help them set personal goals that are in line with the organizational goals. Afterwards, he organizes for a goal and standard setting meeting with his employees. During the meeting, each employee outlines their personal standards for achievement of the organization’s goals. In this regard, the personal views collected from each employee are used in formulating a single and elaborate set of standards and measures. Furthermore, the standards and measures are based on pre-determined periods of time in which assessments will be conducted. To this end, various procedure and tools are used in measuring the actual performance. These entail client feedback pertaining to service delivery by employees. This process is carried out by filling in of customer rating forms by the clients, as well as automatic email correspondence to the client. In addition, assessment is conducted by ensuring employees fill in performance feedback sheets. To this end, they summarize the roles and responsibilities in relation to a particular client engagement and how they contributed towards the team’s success. Consequently, the assurance manager uses the performance feedback reports to identify the strengths in client service, the weak links in employee performance. To this end, he formulates feedback reports to the employees and outlines areas in need for improvement by the employees. Appendix Figure 1: Organizational structure of Pricewater House Coopers Source: http://www.pwc.com/jp/en/assurance/corporate/organization.jhtml References Drucker, P. F., & Maciariello, J. A. (2008).Management (Rev. ed.). New York, NY: Collins. Kippenberger, T. (2002). Leadership styles. Oxford, U.K.: Capstone Pub.. Kroontz, H. (1964). Principles of management: an analysis of managerial fucntions (3rd. ed.). New York: McGraw-Hill. Organisational Structure and Governance|PricewaterhouseCoopers Aarata. (n.d.).PwC: Audit and assurance, consulting and tax services. Retrieved April 26, 2013, from http://www.pwc.com/jp/en/assurance/corpor ate/organization.jhtml Robbins, S. P., & Coulter, M. K. (2005).Management (8th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. Read More