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Rigths and Obligations - Research Paper Example

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Running Head: PRODUCT DEFECTS: ETHICS AND LEGAS ISSUES IN BUSINESS Name: Tutor: Course: Date: Within any business environment, production companies experience numerous instances of product defection and sub-standard quality. In actual commercial settings, company employees or consumers may become the first ones to notice existence of a defect within the product attributes…
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Rigths and Obligations
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Download file to see previous pages In addition, defective products could cause direct or indirect harm to consumers. In such a case, product manufacture may fall under the legal requirement of explaining the reason for a sub-standard product in their market segments. In this regard, product defects should be taken seriously by a manufacturer in order to avoid possible legal sanctions by relevant authorities and concerned consumer protection agencies. As an employee of the company, it would be professional to notify high level managers about the product defect. According to O’Reilly (2007), this can only be done through a systematic and procedural manner in order to avoid raising unnecessary tensions within the board of directors and the chief executive officer’s team. In this context, lack of significant knowledge on the company’s ethical standards requires approach of the product defect issue from a technical perspective. As an employee of the company, I will categorically and explicitly present my concerns about a defective product within the consumer market. Managers will have to acknowledge the fact that the defective product signifies technical hitches within production and distribution lines. Thorough evaluation of production designs, packaging practices and even product transportation could feature as the main cause of the problem under consideration. In this case, I would take the opportunity given in the meeting to postulate about existence of technical shortfalls within the company’s production lines, which needs immediate attention to avoid unprecedented challenges. O’Reilly (2007) says that presence of practical evidence in form of actual product with defects would facilitate conveyance of the message to the managers and their new chief executive. Standard operation procedures within a sound business environment emphasize that organizations should strictly follow specific safety guidelines in product manufacturing. In an event that production department makes defective products, the manufacturing company becomes solely responsible for any risk and harm involved when such products reach innocent consumers in the market. Sernaker (2010) states that in this case a company should immediately notify customers about the product defect to prevent any potential risk and injury to customers. The company can only notify customers once an objective testing and product analysis substantiates that the product is unsafe for use. With respect to my company, the process of notifying consumers begins with locating exact defective products within the market. Managers can achieve location of products through records on distribution channels and major retail outlets. Upon identifying exact locations of products, management should device mechanisms meant to reach individual customers via information contained in their sales records. Once customers are aware of the defects, the company may opt to temporarily stop production of the product in order to avoid further sales to consumers. According to O’Reilly (2007), continued production and distribution will hold the company even more responsible for neglect of safety programs towards the public consumer market. Product recall succeeds notification of customers. O’Reilly (2007) agrees that recalled products can be destroyed or repaired, and ...Download file to see next pagesRead More
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