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Total quality management - Essay Example

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Name: Instructor: Course: Date: Top Quality Management An organizations model illustrates how managers can set up or group the activities in an organization. The three organizational models the mechanistic model, organismic model and cultural model. In a mechanistic model, the organization focuses on efficiency and performance…
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Total quality management
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Download file to see previous pages Mechanistic models value stability. In an organismic model, their goals focus on organizational survival. Organizations that use organismic model encourage an objective work environment that focuses on an inside boundary. The organismic model describes quality through customer satisfaction. The managers create visions and system that serves to coordinate and provide control. Employees in this model practice self-control within the system. In an organismic model organisations believe that learning assists the organisation to adapt change. A cultural model of organization sets goals that meet individual needs and encourage human development. Quality in this model is described through constituent satisfaction. The cultural model of organization adapts a work environment that is defined through relationships. The role of management in a cultural model coordinates and mediates consultation regarding vision, systems and rewards. Employees play an active role by participating in the creation of vision, system. A cultural model of organization values change and learning. Evans and Lindsay describe performance excellence as an integrated approach to organizational performance management. Performance excellence ensures organizational sustainability through the delivery of continually improved value to customers and stakeholders. Performance excellence ensures the improvement of organizational effectiveness, organizational and personal learning (Evans and Lindsay 12). A system is an organized structure made up of interrelated and interdependent elements, which influence one another directly or indirectly. Deming systems theory explains that organizations have systems of interconnected processes and people that make up system components. Deming considers the success of any system is dependent on the management’s ability to coordinate the influence of each component in order to achieve optimization of the whole system. This is possible through appreciation of a system, by understanding how variations influence the system (Evans and Lindsay 91). Juran explains quality as the features of a product that meet consumer satisfaction. In this case, the effect is on sales Juran explains that providing quality products increases costs. On the other hand, Juran considers quality as being free of errors by reducing error rates, waste, customer dissatisfaction, field failures. In this case, the effect is on cost, which in the end means higher quality costs less (Evans and Lindsay 104). Evans and Lindsay explain four absolutes for quality as stated by Crosby. According to Crosby, quality is conformance to clients’ expectations. Crosby states that quality comes from prevention of defects. Quality requires standards that ensure zero defects. This requires that a company meet the customer requirements. Crosby explains that we measure quality by being aware of the price of non-conformance. Failing to meet the customers’ requirements does make a business lose money (Evans and Lindsay 106). Total quality is a management approach that guarantees success through customer satisfaction. In total quality, the members of an organisation participate in improving the products, services and organizational culture. In total quality, organizations utilize strategic focus on quality, data, effective communication through employee engagement and teamwork to incorporate quality into the culture and activities of the organisation. Visionary ...Download file to see next pagesRead More
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