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Case Analysis - Assignment Example

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Name: Class: Instructor: QUESTION 2: Provide recommendations about HR planning/recruitment/selection/ retention strategies and/ or tactics that might help the organization improve efficiency and effectiveness. Focus on how the organization might improve customer satisfaction; increase the efficiency of the customer service functions…
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Case Analysis
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Download file to see previous pages With this reason, managers are obligated to manage people efficiently and effectively. The activities of a Human Resource Manager will involve planning, recruiting, choice and training amid other obligations. The jobs must be analyzed, labor requirements planned, employees carefully selected, oriented and trained. Communication and maintaining commitment of employees enhanced. Human capital plays a key role in an organization. It refers to skills, knowledge and ability of the people in an organization. All organizations require a combination of human capital, finances and physical capital. To build the workforce of an organization, staffing is needed. Staffing is a process that integrates acquisition, deploying and retaining a workforce responsible for the success of the organization. It focuses on quantity and quality of human capital for cost control and profit-making. After staffing, retention of qualified workers posses a great challenge. An organization might keep on recruiting and training workers often who quit after a short period without being profitable to the organization. New strategies and tactics are needed to keep employees recruited and trained. Some of the solutions include: • Implement a leaders program, • Train the managers and • Improve employee recognition programs. ...
A good working environment may include taking responsibility of offering transport of your employees to and from work place on daily basis. Good public relation relationship between the managers and the first line supervisors builds self-esteem for the employees. The managers need training so that they play their roles effectively in recruitment and retention of workers. This is important because the managers need skills, tools, and knowledge to understand their workmates. After providing a working environment, the employees need to be recognized, rewarded, with a reinforcement of the right behavior. Appreciating employees makes the proud of their work and build the pride of being associated with the organization. Rewards such like bonuses, the best rated employee annually motivates employees and instills discipline at work (Smith 84-88). Sometimes, bonuses may be substituted with a dinner certificate or an expensive ride that an employee won't forget. The employees' children who do well academically may be awarded scholarships. The employees must be engaged through incorporation of their ideas and suggestions. This provides a sense of ownership to the employees. The employees' ideas are exposed to research, providing a healthy climate of innovation for new products. Through suchlike programs, the skills and potential of employees are developed. Annually, a survey is to be conducted through interviews on production, job satisfaction, work programs and ways of improving hiring processes. Turnover of the business and retention of employees also need to be evaluated (Smith 70-73). QUESTION 3: In general, is there additional information you would like to see/ discuss that would improve the quality of your recommendations? YES. Incorporation of Strategic Human Resource ...Download file to see next pagesRead More
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