We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

What contribution can 'Lean Thinking' make to the contemporary challenges of public service delivery - Essay Example

Comments (0) Cite this document
Summary
From the discourse offered above, TQM has been portrayed as the cornerstone supporting the business organization. No rational customer would go to buy products from a company that I deemed to offer low quality products. …
Download full paperFile format: .doc, available for editing
Polish This Essay96% of users find it useful
What contribution can Lean Thinking make to the contemporary challenges of public service delivery
Read TextPreview

Extract of sample
"What contribution can 'Lean Thinking' make to the contemporary challenges of public service delivery"

Download file to see previous pages However, sometimes you find that once businesses hits the quality mark at the onset stages of production, they tend to relax and things slow down, making the delivery slip back into the low quality conditions. This is an undesirable phenomenon especially in the competitive business world of the century we live in. As a result of businesses losing their clients because of slackness in the quality level of their products and services, most have resorted to affecting the total quality management concept. The concept presents a number of underlying advantages to the businesses and organizations that run it. The concept of total quality management (TQM) an al the underlying sub-concepts of this process will be analyzed in full in the next discourse. Here, the definition of TQM and the philosophy underling the TQM will be carried out. Also, the elements of TQM, benefits, effectiveness as well as the TQM frame work will be looked into. Lastly, the paper will close by discussing the quality standards and offering the universally acceptable quality of standards. Definition and philosophy of TQM Hawkes and Adams define the TQM as the practice of integrating the various components of the various inputs that are used in the production of high quality products or services that are designed to meet or even surpass the expectations of the clients (32). According to Tari, being in agreement of this definition, TQM also encompasses the issue of involvement of all the various components that make this delivery of quality products or services to be enabled (182). For the delivery of quality products, the management team of the company, the employees, the different levels of contact between the management and the employees such as the suppliers as well as the customer are all involved. Each person or level of involvement plays a very keen role in ensuring that the quality of the product or services, measured using certain pre-ordained measurements is not compromised. To keep the notation of TQM constant, the concept operates under a certain philosophy. This is the philosophy that guides the level of involvement of the various components that translates to the delivery of quality products and services. The philosophy of TQM states that if quality is maintained and upheld in all areas of the production process at all times, there is no doubt that this builds up an organizational culture that is largely responsible for meeting the various needs of the customer. In other words, the philosophy of TQM employs the use of effective management to develop a constant habit that allows for constant and consistent production of various products and services of a company (Petersen, 468). Elements of a quality management system For the TQM process to be successful, a number of elements have to be employed in such a combination that allows for easy and effective application. These processes offer a guideline onto how the TQM will be appraised once a certain organization decides to operate under this concept. The recognized elements under TQM will be analysed in the following discussion. There are eight elements of TQM as shall be noted herein. The first element of TQM is the element of ethics. Ethics, by definition, is the a code of ethics prescribed in an organization that largely governs the way employees in a certain organization behave or relate with each other inside their organization as well as with other people outside the organization (Zink, 394). Different organizations have different rules and regulations that govern their employees. As a result, the behavior of employees in one organization could be quite ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“What contribution can 'Lean Thinking' make to the contemporary Essay”, n.d.)
What contribution can 'Lean Thinking' make to the contemporary Essay. Retrieved from https://studentshare.org/management/1468620-what-contribution-can-lean-thinking-make-to-the
(What Contribution Can 'Lean Thinking' Make to the Contemporary Essay)
What Contribution Can 'Lean Thinking' Make to the Contemporary Essay. https://studentshare.org/management/1468620-what-contribution-can-lean-thinking-make-to-the.
“What Contribution Can 'Lean Thinking' Make to the Contemporary Essay”, n.d. https://studentshare.org/management/1468620-what-contribution-can-lean-thinking-make-to-the.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
The Opportunities and Challenges of Contemporary Public Health Policy for Specialist Community Public Health Nursing
The role of health visiting is evolving with the different governments of UK (England, Wales, Scotland and Northern Ireland) introducing changes or amendments in the existing policy literature which seeks to implement new plans that help address the growing concerns and needs in public health services (The RCN’s UK position on health visiting in the early years, 2011).
5 Pages(1250 words)Essay
Healthcare service delivery
1). According to Owen (2009), “consumer-driven health care," a slogan that captures a range of market-based approaches to preserving patient choice and increasing cost savings, is most commonly implemented in the form of individual health savings accounts.These accounts are offered to employees as a means of increasing the cost sharing of personal health care expense” (Owen, 2009, p.
3 Pages(750 words)Essay
Lean Thinking
One of the supply chain strategies that Starbuck has embraced is lean thinking. Lean thinking is a customer oriented approach that is aimed at developing environmentally sensitive goods with a minimum release of waste. Starbuck has applied lean thinking as part of its supply chain management to minimize cost, achieve service efficiency and increase customer satisfaction.
3 Pages(750 words)Research Paper
Customer Service Delivery
As the report stresses the customer service of a public sector organization is probably the most important department in the whole organization itself because it is the interface through which government interacts with the public. It delivers the voice of the customer on which the respective departments need to take quick action.
13 Pages(3500 words)Essay
Market mechanism and public service delivery
In other words, it is expected that the public administration become competitive in delivering goods and services. Governments are expected to strategise a country's developmental priorities by providing an efficient, responsive and transparent public administration.
5 Pages(1250 words)Essay
Service Delivery System
The service delivery system is defined as the system used to link the external and internal affairs in an industry or an organization. The service delivery system mainly works for the consumer satisfaction. The service delivery system may be a single person or a group of persons working for the beneficial of the consumer to distribute the goods or the services.
2 Pages(500 words)Essay
Project Management
These principles include specifying the value desired by the customer, identifying the value stream for each product, making the product flow continuously, introducing pull between all steps where continuous flow is impossible, and managing toward perfection in order that the number of steps and the amount of time and information needed to serve the customer may continually fall.
20 Pages(5000 words)Essay
Delivery of Public Services
The issues have been largely left with local councils to mean test and decide on the scope and range for funding. However, the councils are also not very clear about the issues and different councils have put up different levels of criteria to decide how much should be spent for each purpose.
9 Pages(2250 words)Essay
Service Delivery Model
rements of the clients, knowledge base content, quick response to the demands made by the clients by focusing on their quality, quantity and characteristics, nature, scope and magnitude of the services, adequate arrangement, arraying and allocation of the available resources,
2 Pages(500 words)Essay
Contemporary Issues in HR Service Delivery
made a majority of HR professionals within the HR to express their disappointment over the lack of respect and acknowledgement for the services that they avail. Several forces congregate to support the notion that HR management should take a significant strategic focus in most
10 Pages(2500 words)Essay
Let us find you another Essay on topic What contribution can 'Lean Thinking' make to the contemporary challenges of public service delivery for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us