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REFLECTIVE WRITING - Essay Example

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Workplace experience at Caltex Company Caltex Company is a multinational company that deals with petroleum and other oil products. Being the organizational manager of the company meant that I was coordinating the whole company and all its operations…
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REFLECTIVE WRITING
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Download file to see previous pages I also ensured that all the company’s activities were run according to the set plan. This is mainly to ensure that there would be no discrepancies between the plan of the company and the results obtained. Being a multinational company, Caltex experienced a number of changes in its operations. Therefore, as the organizational manager, I had to ensure that I identify all activities which are to be performed in the company, and any changes that could have occurred. In addition, I also had to organize activities according to departments. This is whereby; activities of the personnel department would be separated from activities of the accounting department (Sims, 2002, 9). This helped me to be organized and to ensure that there was no conflict in the activities of the company. The learning theory that extremely helped during my work is the Kolb’s experiential learning theory. This involved; a clear observation of all the experiences that occurred in the company. After any particular occurrence, whether good or bad, I would take time and observe its causes and its implications. For example, during a time when the company’s sales were falling, I observed the issue carefully and the possible mechanisms that would help to increase the sales back. Other experiences such as fall in the customer numbers, conflicts among employees or poor media coverage also helped me to learn from them. Afterwards, I would then try to formalize the concepts that could have been associated with the occurrence. I would then generalize these concepts in order to access the possibility of the situation occurring again. For instance, in a case where the sales of the company were falling, I would use concepts such as new promotion methods, or increasing the sales personnel. If there were employee conflicts within the organization, I would use concepts such as having peace talks within the organization, and counseling of the employees. After assessing the concepts that are applicable to a new situation, I would then use them on a new situation. Therefore, in case of future falling of sales or future employee conflicts, I would know the concepts to use. This learning theory has really helped me to learn from challenges and make use of them instead of getting discouraged (Leonard, 2002, 69). Substantive Topic Applied: Managing Organizational Change Organizational change occurs when a company goes through a transition from its current state to some desired state (Inc.com, 2012, 1). Therefore, managing organizational change is the process of planning, controlling and implementing change in the organization. This is important because; in some organizations change is resisted by the employees. In addition, managing organizational change is important since; it might be very costly for the company at times. In Caltex Company, we experienced a series of changes especially with the improved technology. For instance, the company introduced electronic payment of bills by customers. This is whereby; customers could purchase fuel and pay for it electronically without requiring an attendant at the petrol stations. The company also introduced online purchasing of petroleum products and door-to-door delivery of the products. This technology had a lot of impact on the company since; it reduced the number of employees thus, lowering the salary expenses. With introduction of online purchasing, the customers also increased greatly. The company had to embrace the technology and hence, there were a lot of ...Download file to see next pagesRead More
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