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The ABC Service Agency - Essay Example

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Summary
Globalization of the market place has become a critical factor in distribution of goods and services. Developments in information technology have left businesses around the world with no other alternative, but to venture into the international market (Bennett, 2002)…
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The ABC Service Agency
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The committee included six board members and four of our top managerial staff. The board of directors together with other key partners held meetings twice a week to review the mission and the core values of the company. Company staff members were also instrumental in providing support to the committee and review of the draft plan (Bond, 2003). In addition, different stakeholders provided their views on organizational assessment in relation to challenges and opportunities of international business. Executive summary Background The ABC agency was established in 1992 as a volunteer organization to provide support to children with disability. Currently the organization provides support services to over 2,000 children and adults across the United States and it is a major employer. ABC agency support program provides placement and support, Respite care, or planned relief for the caregivers of children and adults with disabilities, and vocational training. The agency also provides information and referral services to the community with the aim of providing support to people living with disabilities. Direction and Results Strategic direction and results included in this plan are based on the value that the company places on its customers and the need to utilize available resources for sustainable growth. The company is also keen on identifying opportunities in order to counter possible challenges. Due to the growing need for our services beyond our borders, the agency needs to expand its marketing and operation tentacles to enable it exploit emerging opportunities (Lawrence, Weber & Post, 2005). The five-year plan aim at establishing concrete relationship with the donor community and expand productions and marketing options. We also acknowledge the sensitive role that the company plays in the community. To maintain its position in the society the company seeks to expand its production capacity in order to cater for an expanding market. ABC agency will pursue the following directions The company will review and heighten its existing services to ensure that they are effective and reliable. The company will also assess customer satisfaction index to determine its influence in the international market. The ABC agency will work with humanitarian organizations across the globe to identify possible areas of interests. The agency will also collaborate with leading manufacturer of support equipments around the globe to produce support equipments for people with disability at an affordable cost. The company also aims to collaborate with major technology companies to design an information system that will form its main operation platform. Goals The following goals were drafted following cross consultation with key stakeholders and a detailed analysis of the current business environment. The goals provide a strategic framework that will enable the company achieve its target within the stated time. Service delivery It is evident that the company has become a market leader due to its ability to offer high quality services to its customers. We deal in a highly sensitive environment and, therefore our services are evaluated various parties including human rights and government agencies. We therefore seek to reinforce our service delivery in providing family support, education, and employment opportunities. Human resources ABC agency values its staff and the ...Download file to see next pagesRead More
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